Manager, Library Child Youth Popular Collections

3 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 23125

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 03/17/2023

**Job Summary**:
Responsible for the overall management of the library, or department in the library, including staffing, provision of effective customer service, facility maintenance, programming and development of a collection designed to meet the lifelong information, education and recreational needs of the users of the Library.

**Duties and Responsibilities**:

- Reporting to the Manager, Central Library and Community Development, is responsible for a systemwide strategy for children and teen services, and adult readers’ advisory services, and daily operations of Hazel McCallion Central Library (HMCL).
- Collaborate with Manager, Program Development & Training, and team, to ensure the planning and delivery of a wide range of creative and innovative programming for children, teens, and adults.
- Provide and encourage excellent customer service; ensure proactive reference and readers’ advisory service.
- Monitor and ensure a safe, secure and clean work environment. Work closely with other HMCL managers to monitor the facility, solve minor issues as they arise, and report larger concerns to appropriate person/department.
- Anticipate staffing needs; plan and delegate work; interview, hire, assign and evaluate staff; resolve personnel issues; plan and conduct staff training and meetings; prepare, maintain, and update training documents.
- Monitor departmental budget and ensure adherence to identified budgets.
- Maintain an up-to-date awareness of current trends and activities in the field and comparator libraries.
- Ongoing evaluation of strategies, services, and performance.
- Build healthy relationships with other departments, community partners and stakeholders.
- Contribute to the business unit and system’s continued success through participation in special projects and system initiatives, including preparing reports for senior management.
- Effectively communicate with customers, blending creativity, problem solving, and decision making to positively impact the customer experience, de-escalate negative situations and resolve customer questions and concerns. Monitor customer feedback.
- Perform Duty Manager responsibilities for the Mississauga Library on a regular basis.
- Perform other duties as assigned or required.

**Skills and Qualifications**:

- Undergraduate University degree and a recognized Library Science or Information Studies degree, with several years of public library experience at a supervisory/administrative level
- Exceptional customer service skills
- Superior communication (verbal, written and presentation), problem-solving, decision-making, and conflict resolution skills
- Demonstrated experience and success with change management
- Experience developing training and services
- Supervisory experience in a unionized environment.
- Strong professional activity and awareness
- Excellent knowledge of SAP; MS Word, Excel, ILS (Enterprise and Workflows)

Hourly Rate/Salary: $ 91,294.00 - $ 121,725.00

Hours of Work: 35

Work Location: Hazel McCallion Central Library

Department/Division/Section: CMS/Community Services Dept, CMS/Mississauga Library, Central Library & Community Dev

Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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