Client Support Analyst

3 weeks ago

Regina, Canada City of Regina Full time

**Openings**: 2

**Type of Posting**: Internal & External

**Location Name**: City of Regina, Regina, Saskatchewan, CA

**Date Posted**: March 3, 2023

**Closing Date**: March 14, 2023

**Profession**: Information Technology

**Experience Level(s)**: Entry-Level

**Desired Employment Status**: Term

**Job ID**: 1187

The City of Regina is transforming, and you have an opportunity to influence its journey If you are a bold thinker and thrive on bravely “unboxing” how we work today and creatively designing tomorrow, we are looking for you

Our Transformation Office team drives large-scale transformation opportunities and incremental service improvements through four pillars: digital, innovation, big data, and resident experience.

We recognize how fundamental reliable Technology and Client Support is to the City’s successful transformation. The Client Support Analyst position is an innovative member of the Technology Service Centre Team which provides Technology support to the City of Regina. Our Technology Support Team is entering into a transformational change journey with a focus on people, process and tools, join our team and be a part of our journey

Our team is diverse, dynamic, and fun. We value our employees and their work-life balance. We cultivate and nurture a collaborative team culture where employees can grow and thrive together. Join us

**DUTIES AND RESPONSIBILITIES**:
Manage deployment and recovery of IT equipment and maintain the asset management database, accordingly, deploy pre-packaged software as needed using automated deployment tools.
Provide support and troubleshooting for the City’s end user hardware and software environments including installation, relocation, and maintenance and network connectivity.
Ensure established service level requirements are met, escalate incidents at risk of breaching service level agreement including any major Incidents to the Technology Support Lead.
Ensure that schedules, orders and timelines are communicated and met for device installation, upgrades and terminations.
Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals and ensuring software updates are completed.
Collaborate with other teams and vendors as necessary to investigate and resolve user problems.
Participate in, support and follow Corporate Customer Service, Service Management and Asset Management frameworks, strategies and policies.
Demonstrate initiative in sharing technical expertise with other team members and contribute to the effectiveness of the clients through guidance and training as required.
Build and maintain advanced skill set in troubleshooting infrastructure, software and hardware as it relates to the City's environment.
Associate Incidents with other records such as Knowledge Articles, Known Errors, etc., developing submitting and testing knowledge articles. Identify opportunities for new knowledgebase articles to expedite resolution of future occurrences, alert supervisor of emerging trends in incidents.
Adherence to internal Cybersecurity prevention protocols and processes.
Perform related work as required.

**QUALIFICATIONS**:
**Knowledge, Abilities and Skills**:
Knowledge of Service Desk operating environment, including methodologies and software.
Knowledge of common computer hardware, operating systems and software packages (e.g. MS Office).
Working knowledge of a range of diagnostic utilities.
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Communicate clearly and effectively both orally and in writing demonstrating fluent English language skills with the ability to adapt to diverse communication techniques to evaluate situations, identify problems and exercise sound independent judgement within established guidelines.
Knowledge of cybersecurity prevention techniques and best practices.
Ability to handle multiple tasks and develop solutions to technical problems while under pressure and meeting client expectations and deadlines.
Ability to handle difficult and sensitive situations with customers and employees.
Ability to establish and maintain effective working relationships with civic employees and external service providers.
Ability to contribute and work independently within a highly motivated team environment.
Ability to conduct research into a wide range of computing issues is required.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Keen attention to detail.

**EDUCATION AND EXPERIENCE**:
Typically, the knowledge, abilities and skills required are obtained through completion of a two-year diploma
in Computer Engineering Technology or a university degree in Computer Science, or other related discipline
combined with one (1) to two (2) years relevant experience providing technical end user support.
Certification in a Service Desk process methodology, such as ITIL Service Desk is considered an asset.

**WORKING

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk Analyst Type : Hybrid - Regina, Saskatchewan - 1 Year Contract Description of duties: The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Technical Support Analyst

    4 weeks ago

    Regina, Canada Technology One Limited Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Technical Support Analyst

    4 weeks ago

    Regina, Canada Royal Pages Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and...

  • Desktop Support Analyst

    2 weeks ago

    Regina, Canada Akkodis Full time

    Service Desk AnalystType:Hybrid - Regina, Saskatchewan - 1 Year ContractDescription of duties:The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing...

  • Junior Application Support Analyst

    6 days ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Business Analyst/Product Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our Client has an immediate need for a full time Business Analyst/Product AnalystLocation: The role will be 100% remote while COVID-19 travel/social distancing restrictions are in place. Once those restrictions are lifted, onsite requirements will be reassessed at that time.Term: January 11, 2021 to July 30, 2021 with possible extensionExperience/Skills...

  • Business Analyst/Product Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our Client has an immediate need for a full time Business Analyst/Product AnalystLocation: The role will be 100% remote while COVID-19 travel/social distancing restrictions are in place. Once those restrictions are lifted, onsite requirements will be reassessed at that time.Term: January 11, 2021 to July 30, 2021 with possible extensionExperience/Skills...

  • Business Analyst/Product Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our Client has an immediate need for a full time Business Analyst/Product AnalystLocation: The role will be 100% remote while COVID-19 travel/social distancing restrictions are in place. Once those restrictions are lifted, onsite requirements will be reassessed at that time.Term: January 11, 2021 to July 30, 2021 with possible extensionExperience/Skills...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • SX7010 – Windows Desktop Support Analyst

    2 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    SX7010 – Windows Desktop Support AnalystSX7010 – Windows Desktop Support Analyst Job Location: Regina,SK Description: SaskEnergy’s desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise. Our mobile...

  • Desktop Analyst

    7 days ago

    Regina, Canada Evanya Consulting Ltd Full time

    Evanya Consulting is looking for an Desktop Analyst to work with our client SaskEnergy. The Resource will be required to work and be located on site at SaskEnergy Head Office in Regina. The Desktop Analyst resource responsibilities include, but not limited to: 1. Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones,...

  • Solutions Analyst

    6 days ago

    Regina, Canada CLIC Full time

    Company: CLICDepartment: Individual Insurance & Wealth ManagementEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an asset.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this...

  • Solutions Analyst

    6 days ago

    Regina, Canada CLIC Full time

    Company: CLICDepartment: Individual Insurance & Wealth ManagementEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an asset.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this...

  • Solutions Analyst

    5 days ago

    Regina, Canada CLIC Full time

    Company: CLICDepartment: Individual Insurance & Wealth ManagementEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an asset.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this...

  • Analyst (Sk)

    4 weeks ago

    Regina, Canada ISM Canada Full time

    Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is...

  • Senior Business Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    1. Pass/Fail – Resource must have a recognized Bachelor's Degree or Technical Diploma in Business Administration, Computer Science, Information Systems, Engineering, or a related discipline.2. Pass/Fail – Resource must have Certified Business Analyst Professional (CBAP) certification or PMI-Professional in Business Analysis (PMI-PBA) certification....

  • Senior Business Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    1. Pass/Fail – Resource must have a recognized Bachelor's Degree or Technical Diploma in Business Administration, Computer Science, Information Systems, Engineering, or a related discipline.2. Pass/Fail – Resource must have Certified Business Analyst Professional (CBAP) certification or PMI-Professional in Business Analysis (PMI-PBA) certification....