Junior Application Support Analyst

3 weeks ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**

eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Mental Health and Addictions, Surgical and Specialty Care, Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the role**:
**Typical Daily Duties**:

- Investigate problems; Determine solution options, make required code modifications, test, and implement changes
- Provide appropriate assistance to clients to promote increased levels of client confidence in using the portfolio of systems as effective tools for the management of statistical reporting information

**What we are looking for**:
The knowledge and skills required for this position would be attained through the completion of a Degree in Computer Science, or related area of study. Applicants with a Diploma such as Computer Information Systems or related area of study with equivalent combination of experience and education may be considered. In addition to educational requirements, you will have one (1) year of experience working within an integrated IT/Health support environment.

**You will have knowledge of**:

- Experience providing technical support, desktop support or system administration
- Knowledge of database concepts, theories and principles
- Knowledge of operating systems
- Knowledge of computer hardware and networks

You must be willing to participate in the on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency Priority 1 service disruptions after hours.

**You will be**:

- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while working with various types personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

**Competencies**

**Communication**:

- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner.
- Write a variety of detailed, accurate and clear technical material such as user and system requirements.

**Problem Solving/Analytical**:

- Investigate problems, determine solution options, make required code/system modifications, test, and implement changes.
- Analyze client requirements and verify understanding through both formal and informal interview processes.
- Gather, understand and combine specialized information in a way that can be applied to meet the needs of the organization and customer and within given constraints.
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the root cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time frame; and
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.

**Interpersonal**_: _**
- Provide excellent customer service through strong interpersonal skill

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