Guest Services Manager

4 months ago

Mississauga, Canada Four Points & Element Toronto Airport Full time

**Job Title**:Guest Services Manager
- **Job Type**:Full-Time
- **Reporting to**:Front Office Manager
- **What do we offer?**
- Hotel Discounts at any Marriott property
- RRSP/DPSP Plan
- Health & Dental Benefits
- Associate Meals
- Wellness Days
- Free Parking
- Complimentary Dry Cleaning
- Career Development within Easton's Group of Hotels

**Responsibilities of the Guest Services Manager are**:

- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
- Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.

**About the Hotel**:Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
- **About Easton’s**: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry-renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

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