Product Support Systems and Operations Analyst

5 months ago

Steinbach, Canada Bausch + Lomb Full time

**Bausch + Lomb Corporation, (NYSE/TSX**: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

**Purpose**:
Provides systems support for the day to day functions and strategic initiatives related to ServiceMax, SAP, and Salesforce within the Global Product Support organization. This will include being a core team member for the ServiceMax governance team. The role will ensure the Americas Service Operations teams are represented in the global development of systems and processes.

**Key Responsibilities**:

- Perform business analysis and develops use case stories for maintenance of business and strategic work.
- Develops test scripts and performs test execution.
- Coordinates testing with user community.
- Leads the planning for production validation and hypercare.
- Coordinates with leadership cutover plans.
- Represents the Americas as a core team member of the global Service Max team.
- Is a member of the Service Max governance team addressing the following.
- Business Analysis of need/justification
- Determine the priority of work.
- Recommends level of severity.
- Provides input on user communications.
- Aids in the development of user training guides.
- Provides feedback to the team on the user community/Americas
- Creates work instructions and develops processes to address the use of
- Develops reports and dashboards in ServiceMax to support business goals/objectives
- SAP/ServiceMax/Salesforce.

**Scope**:

- Primary focus is oversight, maintenance of business, and strategic participation and representation within the ServiceMax global governance team.
- Represents the Americas Area with the priority on the US, Canada, and eventually Latin America markets.
- Partners with rest of world superusers and IT to get results.

**Required Education**:
Bachelors Degree in IT or Business Administration or similar area of study.

**Preferred Education**:

- Bachelor Degree in IT or Business Administration.

**Required Skills/Qualifications**:
**Required Experience**:
2-5 years as a business analyst with a focus in software implementation. Preferably Salesforce/ServiceMax or SAP.

**Preferred Experience**:

- Prior experience in a Service Organization (Medical).
- Business Analysis in software development and implementation.
- Test script development and execution.
- SAP/ServiceMax/Saleforce..
- ALM test software knowledge.

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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