Product Support Systems and Operations Analyst

7 months ago

Steinbach, Canada Bausch + Lomb Full time

**Bausch + Lomb Corporation, (NYSE/TSX**: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

**Purpose**:
Provides systems support for the day to day functions and strategic initiatives related to ServiceMax, SAP, and Salesforce within the Global Product Support organization. This will include being a core team member for the ServiceMax governance team. The role will ensure the Americas Service Operations teams are represented in the global development of systems and processes.

**Key Responsibilities**:

- Perform business analysis and develops use case stories for maintenance of business and strategic work.
- Develops test scripts and performs test execution.
- Coordinates testing with user community.
- Leads the planning for production validation and hypercare.
- Coordinates with leadership cutover plans.
- Represents the Americas as a core team member of the global Service Max team.
- Is a member of the Service Max governance team addressing the following.
- Business Analysis of need/justification
- Determine the priority of work.
- Recommends level of severity.
- Provides input on user communications.
- Aids in the development of user training guides.
- Provides feedback to the team on the user community/Americas
- Creates work instructions and develops processes to address the use of
- Develops reports and dashboards in ServiceMax to support business goals/objectives
- SAP/ServiceMax/Salesforce.

**Scope**:

- Primary focus is oversight, maintenance of business, and strategic participation and representation within the ServiceMax global governance team.
- Represents the Americas Area with the priority on the US, Canada, and eventually Latin America markets.
- Partners with rest of world superusers and IT to get results.

**Required Education**:
Bachelors Degree in IT or Business Administration or similar area of study.

**Preferred Education**:

- Bachelor Degree in IT or Business Administration.

**Required Skills/Qualifications**:
**Required Experience**:
2-5 years as a business analyst with a focus in software implementation. Preferably Salesforce/ServiceMax or SAP.

**Preferred Experience**:

- Prior experience in a Service Organization (Medical).
- Business Analysis in software development and implementation.
- Test script development and execution.
- SAP/ServiceMax/Saleforce..
- ALM test software knowledge.

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

  • Production Analyst

    3 months ago

    Steinbach, Canada Penn-co Construction Full time

    **Are you looking for an exciting and challenging career path? Are you passionate about construction and building on your future? We are committed to providing opportunities for development for our employees in our growing organization!** Penn-co Construction is a leading construction company currently hiring a Production Analyst to join our team working at...

  • CRM Analyst

    3 days ago

    Steinbach, Canada AgriHub Inc. Full time

    Reporting to the Marketing Manager, the CRM Analyst is responsible for maintaining the connections of the CRM, as well as the system. In addition, you would be responsible for the planning, developing, and executing of customer journeys, sales funnels, and marketing campaigns within the CRM. As the CRM Analyst, you will also provide reports, insights, and...

  • Quality Control Analyst

    5 days ago

    Steinbach, Canada Bausch Health Companies Full time

    Quality Control Analyst (9054) **Career Opportunities: Quality Control Analyst (9054)** Requisition ID **9054** - Posted - **Canada** - **Quality** - **CA - Steinbach** - City (1) Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest growing international pharmaceutical companies dedicated to bringing quality...

  • Financial Analyst I

    7 months ago

    Steinbach, Canada Bausch + Lomb Full time

    **Bausch + Lomb Corporation, (NYSE/TSX**: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better. The company is one of the best-known and most respected healthcare brands...

  • Business & Finance Analyst

    6 months ago

    Steinbach, Canada Southern Health-Santé Sud Full time

    **Requisition ID**: 358539 **Competition #**:NU-24-030 **Position Control #**: 399-7111510-F238-04 **Posting End Date**:Open Until Filled **City**: Steinbach **Site**: Southern Health-Santé Sud **Work Location**: Regional Office - TBD **Department / Unit**: Finance **Job Stream**: Non-Clinical **Union**: Exempt **Anticipated Start Date**:...

  • Business Analyst

    7 months ago

    Steinbach, Canada Penn-co Construction Full time

    Penn-co is founded on the principles of inspiring and empowering communities to build a brighter future. We strive to collaborate with community leaders to achieve their goals, advocate for their needs, and provide them with the tools and resources necessary to drive positive change. Are you looking for an exciting and challenging career path? Are you...

  • Production Operator

    4 days ago

    Steinbach, Manitoba, Canada Loewen Full time

    We are seeking an experienced Production Operator to join our team at Loewen Windows and Doors, a leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad.About UsLorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc et ligula id nisl rhoncus sollicitudin sed eget leo. Morbi maximus nibh ut...

  • Junior It/network Analyst

    7 months ago

    Steinbach, Canada Penn-co Construction Full time

    Penn-co is founded on the principles of inspiring and empowering communities to build a brighter future. We strive to collaborate with community leaders to achieve their goals, advocate for their needs, and provide them with the tools and resources necessary to drive positive change. Are you looking for an exciting and challenging career path? Are you...

  • Livestock Accounting Analyst

    1 month ago

    Steinbach, Canada HyLife Full time

    Are you looking a great job opportunity? Do you want to work for an innovative company that will invest in your potential? Welcome to HyLife; Canada’s leading pork producer. HyLife creates limitless opportunities for passionate individuals in a global business setting. Our growing company is searching for top talent to join our team in the role of a...

  • Technical Support Spec

    4 weeks ago

    Steinbach, Canada Loewen Windows and Doors Full time

    **DUTIES**: - Enter, manage, and update IT support tickets within the on-account service ticket system - Record the problem symptoms, provide, and document resolution for hardware and software helpdesk requests and support root cause analysis - Ownership to track status of all tickets, including those elevated to higher level support, through resolution...

  • Product Approval Specialist

    7 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our...

  • Product Approval Specialist

    6 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our...

  • Product Approval Specialist

    6 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern age. Our...

  • QA Inspector

    3 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Our goal in Quality Assurance is to ensure the product we make meets our customers’ expectations in both performance and aesthetics. We audit each step of the process, from materials coming onto assembly lines, to the processes used in building of the product, to performing operational and water tests on random units. It’s about quality each step of the...

  • Technical Support Specialist

    7 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern...

  • Production Assistant Manager

    2 months ago

    Steinbach, Canada CCI Manufacturing IncPrairie Fibre Insulation Full time

    We are looking for a reliable and detail-oriented Production Assistant to join our team at CCI Manufacturing Inc, a leading insulation manufacturing plant. As a Production Assistant, you will be involved in supporting the production process, ensuring smooth operation of machinery, maintaining safety protocols, and assisting in the efficient manufacturing of...

  • Skilled Production Worker

    6 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company. Our products...

  • Skilled Production Worker

    6 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company. Our products...

  • Skilled Production Worker

    2 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company. Our products...

  • Product Data Management

    2 months ago

    Steinbach, Canada Loewen Windows and Doors Full time

    In Product Data Management we are a collaborative team, supporting one another and our customers. We deliver precise information efficiently to all of our partners internally and externally. **Shift: Monday to Friday, 7:30am to 4:00pm** **In this role, you will**: - Work closely with the Order Desk and Service Desk to open and close options to facilitate...