Bilingual (French/english) Inbound Fraud Analyst

1 month ago

Moncton, Canada Tangerine Full time

**Requisition ID**: 209643

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

**What you will be doing**:
The Analyst, Inbound Fraud answers inbound calls for fraud-related inquiries. The incumbent is required to review unusual activity with customers, complete lost reports and itemize fraud transactions, obtain details for card replacement and communicate with various departments within the bank. The incumbent utilizes specific call handling procedures for mitigating potential fraud losses, while branding Scotiabank/Tangerine to create a rewarding and engaging experience for our customers.

**Is this role right for you? In this role you will**:

- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provide customers with excellent service levels within the parameters of the department environment by effectively managing the workload and staying actively available to receive customer requests by:

- Respond to incoming telephone and written inquiries from customers and other Bank departments to resolve inquiries relative to fraud issues and/or complaints.
- Authorize transactions declined due to fraud mitigation rules set on the Bank’s host system or fraud monitoring tools, based on reasonable assurance that the transaction is legitimate or declining transactions that are highly suspicious.
- Complete on-line fraud reports, ensuring the correct action is taken when inputting the option for resolution while at the same time arranging for expedient expediting resolution for customers affected by fraud.
- Handle transferred calls from Contact Centers when cardholders are reporting disputed transactions on lost/stolen cards and ensure accounts are statused on all applicable systems and electronic warning bulletins.
- Achieve and maintain required service level standards by:

- Operate at optimal efficiency of the department by ensuring productivity goals are attained;
- Minimize Fraud risk and losses by adhering to Scotiabank’s policy, procedures and key controls;
- Adhere to all company/department policies, procedures and audit requirements;
- Prioritize and processing customer requests (i.e. inquiries, transactions, case work) in a timely and efficient manner; and
- Strictly adhere to schedules thereby ensuring prompt customer service and response time.
- Participate actively in team activities/initiatives and taking responsibility for self-learning and development. Participate actively and contribute to overall team objectives by:

- Learn and embrace new procedures, technologies, and processes;
- Participate in and supporting change initiatives for the team and the department;
- Contribute to effective team morale and employee relations through positive interaction with team members and participating in the Applause program; and
- Take ownership of his/her development plan, working with the manager in the identification of skills, behaviors and competencies required to achieve goals.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Utilization of active listening skills and appropriate acknowledgment statements
- Ability to work in a fast-paced environment
- Proven interpersonal, communication and problem resolution skills
- Strong critical thinker with good verbal and written communication skills
- Previous Retail Banking and / or Advice/Call Centre experience is an asset
- Requires a high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset.
- Bilingualism is required as this is a customer-facing role.
- Customer Service experience required, preferable in financial services industry.

**Hiring & Training Details**:

- Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
- Position Start Date: December 12 2024

Position Status: Full Time (37.5 hours per week)

**T

  • Bilingual Inbound Fraud Analyst Position

    4 weeks ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Job Summary:We are seeking a highly skilled Bilingual Inbound Fraud Analyst to join our team. As a key member of our fraud prevention team, you will be responsible for answering inbound calls for fraud-related inquiries, reviewing unusual activity with customers, and completing lost reports and itemizing fraud transactions.Key Responsibilities:Answer inbound...

  • Bilingual Fraud Analyst

    1 month ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Job Summary:We are seeking a highly skilled Bilingual Fraud Analyst - Customer Service Representative to join our team. As a key member of our Inbound Fraud team, you will be responsible for answering inbound calls for fraud-related inquiries, reviewing unusual customer activity, and completing lost reports and itemizing fraud transactions.Key...

  • Bilingual (French/English) Inbound Fraud Analyst - December 12 Start Date - Tangerine

    1 month ago

    Moncton, Canada Scotiabank Full time

     Requisition ID: 209643Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Bilingual (En/fr) Fraud Detection Analyst

    5 months ago

    Moncton, Canada Tangerine Full time

    **Requisition ID**: 192931 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Bilingual Contract Analyst

    3 months ago

    Moncton, Canada TMP Worldwide India Private Limited for HCL_Infra Canada Full time

    **Bilingual Contract Analyst (French/English)** **Location: Moncton** **Job Type: Full-Time, Permanent (Monday to Friday)** **Work Arrangement: Hybrid (Mix of Office and Remote Work)** **Salary: $19-$20/hour** **About the Role**: As a Contract Analyst at Xerox, you’ll play a key role in coordinating customer orders and ensuring they are processed...

  • Bilingual Delivery Analyst

    3 months ago

    Moncton, Canada TMP Worldwide India Private Limited for HCL_Infra Canada Full time

    **Bilingual Delivery Analyst (French/English)** **Location: Moncton** **Job Type: Full-Time, Permanent (Monday to Friday)** **Work Arrangement: Hybrid (Work from home, with office day on Tuesdays)** **Salary: $19-$20/hour** **Interviews Required: Yes** **About the Role**: As a **Delivery Analyst** at Xerox, you'll ensure that customer equipment orders are...

  • Inbound Fraud Analyst

    1 month ago

    Moncton, Canada Tangerine Full time

    **Requisition ID**: 209648 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Bilingual Fraud Claims Specialist

    1 month ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Are you looking for a challenging role that combines your analytical skills with your language abilities?In this position as a Bilingual Fraud Claims Analyst, you will be responsible for:Collecting and analyzing data to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing losses.Adjudicating...

  • Inbound Fraud Analyst

    1 month ago

    Moncton, Canada Scotiabank Full time

     Requisition ID: 209648Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Financial Services Representative

    2 weeks ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    Company Overview:Tangerine is a leading direct bank in Canada, providing flexible and accessible banking options. The company prioritizes customer satisfaction, with award-winning client service.About the Job:This role involves reviewing unusual customer activity, completing lost reports, and communicating with various departments within the bank. As a Fraud...

  • Bilingual Fraud Detection Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Is this role right for you?In this position, you will:Investigate suspicious credit card activity, contact customers proactively, and block accounts from further fraudulent activity.Report and escalate any fraud trends or activities to the management team.Work to minimize fraud losses through detection, investigation, and mitigation, contributing to the...

  • Financial Services Fraud Prevention Specialist

    7 days ago

    Moncton, New Brunswick, Canada Scotiabank Full time

    At Scotiabank, we empower our employees to make a difference in the lives of Canadians by providing exceptional banking services.About the Role:We are seeking a highly skilled Financial Services Fraud Prevention Specialist to join our team in Moncton, New Brunswick. As a key member of our fraud prevention team, you will be responsible for answering inbound...

  • Bilingual Fraud Claims Specialist

    1 month ago

    Moncton, New Brunswick, Canada Tangerine Full time

    Are you a detail-oriented professional with a passion for resolving complex issues?In this role, you will:Collect and analyze data to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing losses.Adjudicate liability for fraud/disputes on Tangerine Credit Card, ensuring timely and accurate...

  • Part-time English/French Security Guard

    2 weeks ago

    Moncton, Canada Casino New Brunswick Full time

    p>Please note that for qualified Bilingual (French & English) we offer a $1000.p>Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and...

  • Bilingual Fraud Detection Analyst

    6 months ago

    Moncton, Canada Tangerine Full time

    Is this role right for you? In this role, you will: Investigate questionable credit card activity; contacts customers proactively; blocks accounts from further fraudulent activity. Report and escalate any fraud trends/activities evidenced through customer conversations directly to management team Work to minimize fraud losses through detection,...

  • Bilingual Solutions Specialist

    3 months ago

    Moncton, Canada Xperigo Full time

    Bilingual Solutions Specialist (French/English)Full Time Moncton, NB, CA5 days ago Requisition ID: 1023Life is better at Xperigo!Join our award-winning workplace and work with some of the most prestigious and innovative automotive companies.If you are driven to elevate the human experience by connecting people to those that can help, join our team!Who are...

  • Bilingual Fraud Claims Analyst

    5 months ago

    Moncton, Canada Tangerine Full time

    Is this role right for you? In this role, you will: Collect all necessary data while probing for additional details to determine the best course of action for solving fraud claims, while enhancing customer experience, and minimizing losses  Adjudicate liability for fraud/disputes on Tangerine Credit Card Preparing or directing the preparation of...

  • Bilingual (French/english) Client Service

    1 month ago

    Moncton, Canada Tangerine Full time

    **Requisition ID**: 209651 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Analyste de crédit bilingue

    1 month ago

    Moncton, New Brunswick, Canada NCRI Inc. Full time

    À propos de l'emploiNCRi Inc. recherche un Analyste de crédit bilingue pour rejoindre son équipe de crédit. Vous serez responsable de l'évaluation financière et de la gestion des risques pour les clients de l'entreprise.Compétences requisesMinimum de 1 à 2 ans d'expérience en service à la clientèle et en centre d'appelsMinimum...

  • Bilingual French/english Front Desk Agent

    4 weeks ago

    Moncton, Canada Hampton Inn and Suites Moncton Full time

    Hampton Inn & Suites Moncton part of DP Murphy Inc is looking for a part time/full time Bilingual French/ English Guest Services Agent to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity...