Inside Technical Sales

5 days ago

Dartmouth, Canada Yorkland Controls Full time

Position Profile

TITLE: Inside Technical Sales
REPORTS TO: Sales Manager and Branch Manager
LOCATION Dartmouth, NS

Dartmouth Branch

As a Technical Inside Sales Representative, individuals will work closely with customers to
grow and promote the sale of Yorkland Controls HVAC products and systems solutions.

Key Responsibilities

Close and grow sales through professional communication with existing and potential
clients which include Mechanical Service Contractors, Control Contractors, End-Users, and
Property Managers.

Work cooperatively with outside sales to grow existing customers, create new
customers and meet or exceed sales quotas and the appropriate gross margin while
increasing customer satisfaction.

Generate new and repeat sales by providing product and technical information in a
timely manner.

Present a professional image at all times

Determine customer requirements and expectations in order to recommend specific
products and solutions

Recommend alternative products based on cost, availability or specifications

Accurately process customer transactions such as orders, quotes or returns

Provide accurate information regarding availability of items

Obtain accurate information from vendors relating to shipment dates and expected
dates of delivery

Proactively recommend items needed by customer to increase customer satisfaction
and improve transaction profitability

Increase sales and average order size by means of cross-selling, up-selling, add-on sales
and offering promotional sales items

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Contact customers following sales to ensure ongoing customer satisfaction and resolve
any complaints

Fill requests for catalogs, information or samples

Remain current on customer preferences, changes in local codes and product
developments by attending sales meetings, vendor training, tradeshows and reading
trade journals

Manage time effectively, meet goals and work effectively with other members of the
distribution team

Assist in physical inventory

Follow Company policies and procedures

Follow up the quotes that are not turned into orders and contact customers through

Recommend special pricing and promotions to different customer types

Identify potential quotes and undertake research on the potential customers

Run quote reports regularly and share them within the company in order to take further
actions that can increase the transfer rate from quotas to orders

Improve the quote process when necessary to keep effective follow-up services

Provide technical support to sales team regarding to product specifications

Act as a resource to sales team in preparing estimates.

Review open bid opportunities for components using MERX and BidNavigator and other
on-line resources.

Education and Background Requirements

Recent mechanical or engineering graduate considered

Bachelor's degree or Technical College with HVAC or Controls Instrumentation Focus

How to Apply:

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