Assistant Manager

1 month ago


Greater Sudbury, Canada Laura Canada Full time

**1. Coaching and Development**
- Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
- Acts as a role model in catering to the customers’ needs.
- Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
- Fosters a vibrant, fun, energetic and enjoyable store environment.

**2. Customer Service**
- Demonstrates excellent floor leadership and has exceptional control of sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
- Effectively builds and maintains a personal clientele and ensures all Sales Associates do the same.
- Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs.

**3. Store Performance**

Contributes to achieve all key financial objectives established by Laura Canada:

- Sales
- Closing ratio
- Hours

**4. People Management**
- Participates in recruiting top talent utilizing all Company recruitment tools.
- Delegates appropriate responsibilities to Sales Associates.
- Is responsible for the successful integration of all new Sales Associates through a thorough orientation, feedback and 3-month reviews.
- Understands Sales Associates’ career ambitions and partners with Management to develop required skills.
- Adheres to and ensures that all team members are aware of, understand and comply with all new and existing Company policies and procedures (e.g. Dress Code, Loss Prevention, Health & Safety and Human Resources).

**Requirements**:

- Contagious passion for fashion and customer service
- A minimum of 2 years experience in a leadership role and passion for coaching and developing others
- Excellent communication and interpersonal skills
- Excellent problem solving skills
- Demonstrates initiative on an on-going basis.
- Open to feedback and implements change in a timely manner.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$53,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Wellness program

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Retail management: 2 years (preferred)

Work Location: One location


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