Assistant Front Store Manager

2 weeks ago

Greater Sudbury, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
2015 Long Lake Rd, Sudbury, Ontario, P3E 4M8

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction

**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM

**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures

**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned

**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of employe

  • Consumables Assistant Manager

    4 weeks ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: Job Responsibility #1 As a member of the Store Management Team drives profitable sales through achievement of sales and profit...

  • Front of House Manager

    2 days ago

    Greater Sudbury, Canada YES Theatre Full time

    **The Front of House Manager will be responsible for: THE REFETTORIO** - Opening and Closing the Venue - Bar Set Up - Be present for all performance dates - Assisting with inventory - Handling Cash/Cash Out Procedures - Assisting Volunteers - Interacting with Patrons - Answering Patron questions/problem solving - Coordinating with Rental Clients/Management -...

  • Cap 3 Assistant Manager

    4 weeks ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...

  • Store Manager

    4 weeks ago

    Greater Sudbury, Canada Under Armour Full time

    **Position Summary** The Store Manager acts as if he or she is the business owner and has ultimate responsibility for the daily operations* of the store. The Store Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and...

  • Store Manager

    3 weeks ago

    Greater Sudbury, Canada La Senza Corporation Full time

    Overview The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Theydrive personal sales and overall store performanceby demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team...

  • Store Manager

    3 weeks ago

    Greater Sudbury, Canada La Senza Corporation Full time

    Overview The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Theydrive personal sales and overall store performanceby demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team...

  • Store Manager

    3 weeks ago

    Greater Sudbury, Canada La Senza Corporation Full time

    Overview The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Theydrive personal sales and overall store performanceby demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team...

  • Store Manager

    3 weeks ago

    Greater Sudbury, Canada Dollarama L.P. Full time

    _As a provider of essential everyday necessities, our Dollarama stores remain open and continue to recruit new members for our teams to provide a continued service to millions of Canadians during this COVID-19 pandemic. For your safety and that of our employees, we have implemented additional cleaning and disinfecting procedures in-store._*Location:*Are you...

  • Store Manager

    4 weeks ago

    Greater Sudbury, Canada Dollarama L.P. Full time

    _As a provider of essential everyday necessities, our Dollarama stores remain open and continue to recruit new members for our teams to provide a continued service to millions of Canadians during this COVID-19 pandemic. For your safety and that of our employees, we have implemented additional cleaning and disinfecting procedures in-store._*Location:*Are you...

  • Store Manager

    3 weeks ago

    Greater Sudbury, Canada Cleo Full time

    Responsible for developing a team of highly productive sales associates who are able to meet and exceed sales goals ensuring excellent customer service is provided at all times. Ensuring consistent, efficient management of store operations and associates. Coach and mentor associates through motivation, leadership and encouragement while striving for...

  • Assistant Store Manager

    4 weeks ago

    Greater Sudbury Unitary Authority, ON, Canada SALLY BEAUTY CORPORATE Full time

    Sally Beauty Job Title: Assistant Manager Essential Function Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and...

  • Field Operations Manager

    4 weeks ago

    Greater Sudbury, Canada Brandt Full time

    Due to current growth, Brandt is currently seeking a Field Operations Manager of Parts for the Northern Ontario region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing parts support functions. This position executes our strategic business plan and oversees development of our branch parts teams. The parts ops...

  • Front Desk Supervisor

    4 weeks ago

    Greater Sudbury, Canada Bold Illumination Full time

    Job Overview: We are seeking a highly organized, super positive and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional service. If you have a passion for hospitality, health and fitness, have a love for...

  • Consumables Assistant Manager

    2 weeks ago

    Sudbury, Ontario, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...Job Responsibility #1 As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget...

  • Store Manager

    1 week ago

    Greater Sudbury, Canada Expedia Cruises Full time

    #teamfriesen is a network of 10 franchise stores in Northern and South Western Ontario under the Expedia Cruises banner. We operate as a single retailer. You are joining a team of managers in each store and a group dedicated to central support, providing services to the entire group. Oversee all aspects of Sales Team management and day to day activities and...

  • Store Supervisor

    4 weeks ago

    Greater Sudbury, Canada Party City Full time

    Join the Party! We are looking for individuals who can assist our customers to plan the perfect party! Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as halloween costumes and décor. Party City offers...

  • General Merchandise Assistant Manager

    4 weeks ago

    Sudbury, Ontario, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1.As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...

  • Field Operations Manager

    3 weeks ago

    Greater Sudbury, Canada Brandt Full time

    Due to current growth, Brandt is currently seeking a Field Operations Manager of Parts for the Northern Ontario region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing parts support functions. This position executes our strategic business plan and oversees development of our branch parts teams. The parts ops...

  • Store Clerk

    3 weeks ago

    Greater Sudbury, Canada Covalin Electrical Supply Full time

    **Covalin Electrical Supply** is seeking a Store Clerk who can participate in sales and transactions on the floor and provide customers with the best possible service during every interaction. **Store Clerk responsibilities and duties** - Greet customers when they walk through the door and ask if they need assistance - Operate the cash register and provide...

  • Consumables Assistant Manager

    2 weeks ago

    Sudbury, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...Job Responsibility #1 As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget...