Client Service Representative

2 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Union: OPSEU
- Job Number: J0823-0284
- Job Title: Client Service Representative (12 months)
- Job Type: Contract
- Contract Duration: 12 months
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Toronto
- Job Category: Customer Service / Customer Associates
- Role Designation:- Open Positions: 5
- Posting Date: August 14, 2023
- Closing Date: September 8, 2023
- Salary: $49,293.21 - $57,144.33/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
The incumbent will use their excellent client service skills and knowledge of Legal Aid Ontario to meet client needs and expectations through the use of a telephone based Client and Lawyer Support Centre.

This is a 100% Work from Home position.

Reporting to: Team Manager, Client and Lawyer Support Centre

**Key accountabilities**:

- Assisting callers in a contact centre environment and providing information in priority

sequence- Accessing client information through the use of PeopleSoft and other computer systems
- Providing Public Legal Information and where appropriate and moving the caller through LAO’s continuum of services
- Entering and maintaining case details in PeopleSoft, Excel Databases, or other software for future reference by other LAO staff
- Communicating eligibility for Legal Aid services based on completion of a legal and financial assessment
- Documenting client issues and escalating to other LAO departments or District Offices
- Referring applicants that have been refused or that don’t meet established assistance guidelines to seek other legal and/or government services, including the lawyer referral service, legal clinics, and duty counsel, where appropriate
- Identifying areas of improvement and voicing ideas to help build a strong foundation for a client service delivery structure grounded in best practices
- Responding to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information
- Working with exposure to emotionally charged situations, e.g., providing information to upset or agitated clients or employees
- Other related duties as required

**Required skills & experience**:

- Excellent verbal and written communication skills and sound judgement for supporting clients
- Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems.
- Knowledge of the larger social justice network in which LAO operates and provides client service
- Organizational skills with excellent attention to detail and the ability to multitask
- Knowledge of and experience with Aboriginal Peoples culture is considered an asset
- Demonstrated competency with PeopleSoft software will be considered an asset
- Demonstrated competency with Microsoft Office software
- Demonstrated Proficiency in oral and written French is an asset

Organizational Competencies Expected- Client Focus
- Adaptability and Flexibility
- Personal Motivation and Accountability
- Focus on Quality and Best Practice
- Problem Solving and Judgment
- Organizational Awareness
- Teamwork and Collaboration

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) Local 525 and, therefore, union du

  • Client Services Representative

    3 days ago

    Toronto, Canada Educators Financial Group Full time

    **Job Summary**: Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario...

  • Client Service Representative

    14 hours ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0623-0714 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 - Closing Date:...

  • Client Representative

    2 days ago

    Toronto, Canada East Liberty Marketing Full time

    **Posting location**:Toronto, ON East Liberty is a Canadian built company with the shared purpose of facilitating a relationship between our clients and customers. We strive to create a brighter future for our clients, customers and our dedicated team. Our Client Representative team is given the tools to ensure their professional success through in-depth...

  • Bilingual Client Service Representative

    14 hours ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0623-0715 - Job Title: Bilingual Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 -...

  • . Client Service Representative

    2 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    13 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Veterinary Client Service Representative

    5 days ago

    Toronto, Canada McGilvray Veterinary Hospital Full time

    Do you love animals? We are a busy Veterinary Hospital looking for a client service representative to join our growing team. We strive to provide the best service for our clients and their animals. We offer competitive wages, uniform allowance, work life balance and opportunity for growth. Veterinary experience is preferred. Work Remotely - No **Salary**:...

  • Client Service Representative

    7 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Services Representative

    1 week ago

    Old Toronto, Canada The Rostie Group Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Client Services Representative to join our growing team. This role’s...

  • Client Services Representative

    1 week ago

    Old Toronto, Canada The Rostie Group Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Client Services Representative to join our growing team. This role’s...

  • Client Services Representative

    1 week ago

    Old Toronto, Canada The Rostie Group Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Client Services Representative to join our growing team. This role’s...

  • Client Services Representative

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada The Rostie Group Full time

    About us: The Rostie Group is a flexible office provider and event venue located in Toronto’s waterfront neighbourhood. We provide full service executive offices, flexible workspace, virtual offices, meeting and training rooms, as well as hybrid meetings. At this time, we are seeking a Client Services Representative to join our growing team. This...

  • Client Service Representative

    14 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    13 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    14 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Support Representative

    4 days ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Bilingual Client Service Representative

    5 days ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - PO - Job Number: J1222-0899 - Job Title: Bilingual Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Remote - Job Category: Customer Service / Customer Associates - Job Classification: FP3 - Open Positions: 2 - Posting Date: January...

  • Client Support Representative

    Found in: Jooble CA O C2 - 3 days ago

    Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals....