Client Support Representative
2 weeks ago
Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone communication, and excel in problem-solving, we'd like to hear from you.
**Position Overview**:
As a Client Support Representative at Disability Credit Canada, you will play a crucial role in ensuring our clients receive top-notch assistance over the phone. You will be responsible for resolving inquiries, providing information, and ensuring a positive customer experience.
**Key Responsibilities**:
1. Phone Support:
- Handle inbound and outbound phone calls from clients professionally and empathetically.
- Listen attentively to client inquiries, issues, and concerns, and provide clear and concise responses.
- Identify and prioritize client needs to provide effective solutions.
- Utilize active listening and problem-solving skills to resolve client issues and ensure client satisfaction.
2. Product and Service Knowledge:
- Maintain in-depth knowledge of our services, and processes.
- Provide clients with accurate and up-to-date information to address their questions or concerns.
- Explain product features, benefits, and usage to clients.
3. Documentation and Records:
- Document all client interactions and relevant information accurately in our customer relationship management (CRM) system.
- Maintain organized records of client inquiries, issues, and resolutions.
**Qualifications**:
- Proven experience in a client support or customer service role with a strong emphasis on phone communications.
- Exceptional phone etiquette, communication, and interpersonal skills.
- Ability to remain calm, patient, and professional under pressure.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with CRM software and call center systems is a plus.
- Excellent organizational and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.
- Commitment to maintaining client confidentiality and data privacy.
**Terms**:
- Full time, permanent position
- Work from our office Monday to Friday 10am to 6pm
- $18 per hour to start
- Health care benefits fully paid by the employer
Disability Credit Canada is an equal opportunity employer, and we value diversity in our workforce.
**Job Types**: Full-time, Permanent
**Salary**: $18.00 per hour
**Benefits**:
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Toronto, ON M3J 2P6: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Client support: 2 years (required)
- Phone Support: 2 years (required)
Work Location: In person
-
Client Support Representative
5 days ago
Toronto, Canada Abstract Management Group Full timeAbstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...
-
Client Support Representative
Found in: Jooble CA O C2 - 4 days ago
Toronto, ON, Canada Abstract Management Group Full timeAbstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals....
-
Client Representative
3 days ago
Toronto, Canada East Liberty Marketing Full time**Posting location**:Toronto, ON East Liberty is a Canadian built company with the shared purpose of facilitating a relationship between our clients and customers. We strive to create a brighter future for our clients, customers and our dedicated team. Our Client Representative team is given the tools to ensure their professional success through in-depth...
-
Operations Support Representative
Found in: Jooble CA O C2 - 4 days ago
Toronto, ON, Canada Abstract Management Group Full timeAbstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...
-
Client Services Representative
4 days ago
Toronto, Canada Educators Financial Group Full time**Job Summary**: Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario...
-
Sales Support Representative
4 days ago
Toronto, Canada University Health Network Full time**JOB NUMBER # 917361** **Position: Sales Support Representative** **Site: 440 Bathurst Street, Toronto, ON** **Department: Altum Health** **Reports to: Director, Sales & Marketing** **Hours: 37.5 hours per week** **Status: Permanent Full-time** Altum Health is a department within the University Health Network with over 300 employees across several...
-
Client Service Representative
2 days ago
Toronto, Canada Legal Aid Ontario Full timeUnion: OPSEU - Job Number: J0623-0714 - Job Title: Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 - Closing Date:...
-
Bilingual Client Support Representative
Found in: Talent CA C2 - 2 weeks ago
Toronto, Canada Foresters Financial Full timeJob DescriptionDuties will include:Update epolicy portal and systemSend emails and mail Lapse Notices as part of the Lapse Automation ProcessAssign cancellations to Customer Service RepresentativesSend email confirmations to Brokers and/or MGA’sAssist with filing duties and indexing documentsMail letters and chequesUpdate system and notesAssist with some...
-
Intermediate Representative, Client Processing
2 weeks ago
Toronto, Canada The Bank of New York Mellon Corporation Full timeClient Processing - S4Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely...
-
Client Support Specialist
2 days ago
Toronto, Canada People Corporation Full timePeople Corporation is looking for an individual to join our_ Group Retirement Solutions te_am as a Client Support Specialist based in Toronto**.** The Client Support Specialist role is responsible for providing superior customer service and support for the day-to-day management of all new and existing retirement businesses for People Corporation. This role...
-
Customer Support Representative
5 days ago
Toronto, Canada Vault Credit Corporation Full time**Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...
-
Bilingual Client Service Representative
2 days ago
Toronto, Canada Legal Aid Ontario Full timeUnion: OPSEU - Job Number: J0623-0715 - Job Title: Bilingual Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 -...
-
Client Support Manager
Found in: Talent CA C2 - 2 weeks ago
Toronto, Canada Fidelity Investments Full timeDescription What We Do Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...
-
Customer Support Representative
Found in: beBee S CA - 3 weeks ago
Toronto, Canada CMiC Full timeJob Overview:As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions...
-
Intermediate Representative, Client Processing
2 weeks ago
Toronto, Canada BNY Mellon Full timeOverview Client Processing - S4Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a...
-
Customer Support Representative
Found in: beBee jobs CA - 3 weeks ago
Toronto, Ontario, Canada CMiC Full timeJob Overview:As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions...
-
Bilingual Client Service Representative
6 days ago
Toronto, Canada Legal Aid Ontario Full timeUnion: OPSEU - PO - Job Number: J1222-0899 - Job Title: Bilingual Client Service Representative (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Remote - Job Category: Customer Service / Customer Associates - Job Classification: FP3 - Open Positions: 2 - Posting Date: January...
-
Support Service Representative
6 days ago
Toronto, Canada IPFS Canada Full timeA successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for providing Legendary service to Brokers and insured Customers in a timely and...
-
Customer Support Representative
Found in: beBee S CA - 3 weeks ago
Toronto, Canada CMiC Full timeJob Overview:As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions...
-
Client Service Representative
3 days ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...