Patient Communications Specialist
1 month ago
Patient Communication Specialist:
**Responsibilities**:
- Conduct inbound and outbound phone calls, recording and tracking interactions in the software system in real-time.
- Utilize scripts, block scheduling, and correct terminology.
- Call recalls, leads, and provide after-appointment follow-up care following the scripted and trained process.
- Schedule appointments and manage patient records accurately.
Qualifications:
- Excellent interpersonal skills and effective verbal communication skills.
- Strong organizational skills with attention to detail.
- Experience in a healthcare setting or knowledge of medical terminology is preferred.
Top Skills:
1. Consistent, positive, and service-oriented verbal skills using established scripting.
2. Creating and maintaining a welcoming manner, ensuring all patients understand their next steps.
3. Proven ability to maintain conversion rates and close treatment appointments that lead to new patient starts.
4. Accurate record-keeping for chart entries, phone calls, and follow-up needed.
Training:
Training in medical terminology scripts, software, and systems are provided.
Additional Information:
You will play a critical role in the success of our Practice and serve as the lasting impression for our patients, supporting our mission of health education and treatment of hearing loss and tinnitus. You should thrive on tracking and keeping score, follow directions well, enjoy systems and processes, and have a minimum number of successful calls to make each day.
**Salary**: $18.00-$23.00 per hour
Expected hours: 42.5 per week
**Benefits**:
- Company events
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- DCS / DEC (required)
**Language**:
- English (preferred)
Work Location: In person
Application deadline: 2024-04-19
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