IT Support Technician

1 month ago

Burlington, Canada Centre for Skills Development Full time

**Embark on a Bright Future with Centre for Skills Development**

Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a position with Centre for Skills Development

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of Centre for Skills.

For more information, visit: centreforskills.ca

**The Opportunity**

**Job Number**:408**

**Job Title: IT Support Technician**

**Department: Administration**

**Location: Hybrid / On-site with travel in Halton and Peel**

**Start Date: January 2024**

**Contract Length: 1 Year**

**Schedule: Full-time (35 hours/week)**

**Hours of Work: Monday to Friday**

**These are your responsibilities**:

- Maintain and troubleshoot computers and related equipment for all Centre for Skills programs and projects.
- Liaise with external marketing company and Centre for Skills Marketing & Communications Department and assist with web page development when required
- Liaise with third party vendors when required to assist with network/server modifications.
- Diagnose hardware and software problems and provide recommendations for upgrades to computers and related equipment.
- Identify client support requirements and ensure team efforts are focused on providing end users with hardware and software support with appropriate company standard equipment.
- Install software and computer upgrades and workstation printing functionality.
- Maintain troubleshooting work plan to provide on-going technical support to all staff and programs in a fair and timely manner.
- Install and configure anti-virus software on all workstations in the organization and Deep Freeze on all public computers in the organization.
- Re-image workstations when required.
- Provide staff in-service on the mechanics of hardware/software use when required.
- Assist with education of staff regarding technology best practices.
- Participate in the development and monitoring of hardware and software standardization, security, disaster recovery, service provision, asset management.
- Recover files from backup when necessary.
- Participate in the design and administration of Centranet and SharePoint
- Travel to sites as required managing IT site requirements.
- Assist with telephone issues when required.
- Respond to task schedule as outlined by the Senior IT Lead.
- Keep current with the latest technologies.
- Other duties, as assigned, related to the smooth running of Centre for Skills technology.
- Respond to task schedule as outlined by the Senior IT Technician/Lead.

**What you need to bring to this job**:
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period as agreed upon, in writing, with the hiring manager. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- 2+ years’ experience in a similar role
- Ability to work with mínimal supervision and follow directions from manager and work as part of a team.
- Excellent customer service skills; friendly, approachable, and welcoming interpersonal style
- A+ Certification and Network Plus certification preferred.
- Knowledge of Windows Operating Systems (Windows 10) Windows server 2022 including troubleshooting, installation, imaging, networking, etc.
- knowledge of Microsoft networking
- Hardware troubleshooting, repair, and setup (desktops and laptops)
- Antivirus installation - virus and spyware removal
- Experience with basic printer troubleshooting and repair.
- Willingness to travel throughout Halton and Peel regions as required

**How to apply**:
**Application Deadline**:Open until filled

We thank all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Burlington, ON

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