Msp Systems Administrator Level I

4 weeks ago

Burlington, Canada IT Force Full time

**About IT Force**

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

**The Opportunity**

We are looking for a **Systems Administrator Level I** to ensure our client’s IT systems are robust, reliable, safe and operate efficiently.

In this role, **you will work in-office and on-site** with your colleagues as well as directly our clients.

Some of the non-technical responsibilities of this role are:

- Maintain service ticket time entries, status updates and other details in real-time
- Ensure service tickets are completed expediently and according to process
- Verify your solution has been tested and the client is satisfied before completing the ticket
- Ensure your solutions adhere to security best practices across client and internal systems
- Encourage clients to complete the CSAT surveys upon completing the ticket.
- Attend and participate in company/team events, meetings and collaborations

**What’s in it for you?**
- Competitive compensation & employee benefits plan
- 10% Bonus eligibility, reviewed and paid quarterly
- Open, flexible culture
- Chance to carve out your own role

**On-the-job training**

While you work, we will train you, certify you, and make sure you have all the tools to do a great job Some of the certifications you will receive (if you do not already have them) are:

- CompTIA A+ Certification
- Microsoft Modern Desktop Administrator Associate
- CompTIA Network + or Cisco Certified Network Associate
- WatchGuard Network Security Essentials for Locally-Managed Fireboxes
- Microsoft 365 Fundamentals
- HDI Desktop Advanced Support Technician
- ConnectWise Degrees: Manage Technician, Automate Technician, Control Basics

**Some of the benefits you will receive**:

- Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits
- BYOD Smartphone Stipend
- Free breakfast, lunch, snacks, and beverages

**Your Skills & Experience**

We’re looking for someone with at least 2 years of experience in IT administration, preferably for an MSP.

You must have experience managing:

- Microsoft Windows and Linux operating systems, both workstation and server.
- Internal networks including IP addressing, DHCP and DNS
- Virtual environments based on VMWare and Microsoft
- Backup and disaster recovery solutions
- System documentation for clients and internal systems
- Customer Focus - Showing empathy and further seeking to understand your customer’s interests, needs, wants, priorities and situation.
- Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.
- Resourcefulness - Capable of devising ways and means to meet the needs of the situation.
- Perseverance - Continued effort to do or achieve something despite difficulties, failure, or opposition.
- Adaptability - Adjustment to environmental conditions.

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