Change Business Analyst
4 days ago
**Change Business Analyst**
**-**
**(**
**221704182**
**)**
**Description**
**Title**: Change Business Analyst
**Who We Are: Just Energy** is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.
The overall functions of this role require a deep understanding of the Commercial Customer Experience and associated Account Management business processes, and will involve using analytical and Lean Six Sigma tools and best practices to drive process improvements, generate customer needs analysis and inform Commercial Customer Journey Management.
**Key Responsibilities**:
- Primarily accountable to lead and deliver change initiatives and special projects for the Client Services organization supporting both day to day operations and strategic change projects.
- Perform business and data analysis, process design/re-design, business requirements development and implementation support for customer experience initiatives.
- Study operational processes and procedures to identify meaningful improvement opportunities that address experience gaps, inefficiencies, manual workarounds or re-work.
- Identify system limitations and business rules or operating norms that drive dissatisfaction.
- Usher change initiatives through implementation to the Client Experience organization
- Develop and lead initiatives to drive deeper insights into our customers and processes, maintain list of actions taken and summarize key findings and outcomes
- Advocate for customer experience improvements across organizational and functional boundaries; drive clarity and present compelling customer pain stories and presentations.
**Qualifications**:
- Requires strong ability to initiate and conceptualize business goal-driven projects
- Leverage analytics and process improvement methodologies to provide a data-driven approach to improvements.
- Present findings and actionable recommendations to senior leadership to drive strategy
- Collect, research, analyze, and summarize qualitative and quantitative data in close partnership with other departments; formulate recommendations
- Assess how corporate initiatives will impact the customer experience; contribute to risk analysis and business readiness activities
- Conduct research using a variety of formal methods, including surveys, interviews, shadowing, data analysis, etc.
- Monitor and analyze a variety of Voice of the Customer data sources; actively monitor emerging trends and inform action planning for Customer Journey Roadmap
- Regularly distribute insights in visually appealing reports and communications
**Experience and Education**:
- Degree in Finance, Business, Operations, Quality Management, or Engineering
- Lean Six Sigma certification preferred
- Demonstrated ability to conduct financial, quantitative and qualitative analyses
- Proficient in Visio, Excel, Word, PowerPoint, SharePoint, and statistical packages
- 3+ years of experience in a process improvement
- Experienced leading cross-functional process improvement teams
**Required Skills, Abilities, Soft Skill Factors**:
- Manages own time, priorities, and resources to achieve goals
- Adapts to changing business needs, conditions, and work responsibilities
- Defines problems, collects data, establishes facts and draws conclusions
- Uses sound mathematical techniques to calculate data or solve practical problems
- Maintains composure in highly stressful or adverse situations
**Benefits**:Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
**We offer**:
- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package from day 1 of employment
- Employee Deferred Profit Sharing Plan (DPSP)
- Work from home (WFH) Model *During pandemic
- Health and wellbeing tools and resources and more
- Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply._
- #LI-SS1_
**Primary Location***: CA-ON-Mississauga
**Work Locations***: ON-Mississauga-Courtney Park 80 Courtney Pa
-
IT Business Analyst
2 months ago
Mississauga, Canada KIA CANADA INC Full time**IT Business Analyst** The IT Business Analyst will work closely with business stakeholders to discuss, document, validate business operation requirements on new development and improve business processes using BA technology. The position must deliver the Business Requirement Document (BRD) to the development team that includes process design, business...
-
IT Business Analyst
2 months ago
Mississauga, Canada KIA Motors Full time**Description** **The IT Business Analyst will work closely with business stakeholders to discuss, document, validate business operation requirements on new development and improve business processes using BA technology. The position must deliver the Business Requirement Document (BRD) to the development team that includes process design, business rules, or...
-
IT Business Analyst
7 months ago
Mississauga, Canada AstraZeneca Full time**IT BUSINESS ANALYST** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud...
-
Business Analyst
6 days ago
Mississauga, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Business Analyst
1 month ago
Mississauga, Ontario, Peel region, Canada Brooksource Full timeBusiness AnalystContract The Information Systems (IS) Business Analyst is responsible for developing sound knowledge for researching, planning, coordinating, and recommending business, cost, strategy, software, and system choices to meet organizational business requirements. The IS Business Analyst is an internal consultancy role responsible for...
-
Business Analyst Change Management and Production
5 months ago
Mississauga, Canada Just Energy Full time**Description** **J**ob Title**: Business Analyst, Change Management & Production Support **Location**: This position is hybrid and located in Houston, TX or Mississauga, ON Just Energy is proud to be named the Houston Chronicle’s Best Electricity Company voted by the community! **Job Summary**: **Responsibilities**: - Facilitate a culture of...
-
Business Analyst
7 months ago
Mississauga, Canada Weston Forest Full time**BUSINESS ANALYST** **THE JOB** **_HOURS OF WORK: 8:00AM - 5:00PM_** **DUTIES & RESPONSIBILITIES** - Conduct thorough analysis of business processes and workflows to identify areas for improvement. - Support key business initiatives such as ERP implementation. - Collaborate with cross-functional teams to gather and document business requirements. -...
-
Business Analyst
2 days ago
Mississauga, Canada Profound Medical Full timeOur mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives. Changing the standard of care is part of our fabric. We are a group of energetic,...
-
Workday Business Analyst
6 days ago
Mississauga, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Business Analyst
8 months ago
Mississauga, Canada GFL Environmental Full timeAs a Business Analyst, you will work at the intersection of Finance, IT and Operations to support business decision-making and process improvement. You’ll take a data-driven approach to identifying best practices and opportunities for improvement, and then facilitate change across GFL’s growing business. **Key Responsibilities**: - Answer business...
-
Business Analyst
4 days ago
Mississauga, Canada Traffic Tech Inc. Full time**Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient...
-
Lead Business Analyst
2 days ago
Mississauga, Canada Mattel Full timeCompany Description **CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up...
-
Business Analyst
6 months ago
Mississauga, Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...
-
IT Business Analyst
6 days ago
Mississauga, Canada Citi Full time**The IT Business Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...
-
Clinical Business Analyst
7 months ago
Mississauga, Canada AstraZeneca Full timeAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...
-
Business Analyst, Marketing
7 months ago
Mississauga, Canada Boston Pizza International, Inc. Full time**BOSTON PIZZA INTERNATIONAL INC.** **Position**: Business Analyst, Marketing **Department**: Marketing & Communications **Location**: Mississauga, ON ***Company Overview**: **Summary**: The Business Analyst would be responsible for analyzing the impact of marketing activity on the financial health of restaurants. This individual would be required to...
-
Business Planning Analyst
4 weeks ago
Mississauga, Canada HP Full timep>Business Planning AnalystDescription -The HP Store is the ecommerce shopping experience for visitors wanting to buy PCs, printers and other products directly from HP. The HP store team is a dynamic, fast-paced ecommerce organization with a start-up mentality and digital-first mindset. Within the HP Store, the Sales Operations team is looking for a Business...
-
Business Systems Analyst
4 days ago
Mississauga, Canada CirrusLabs Full time**Job Role: Business Systems Analyst** **Location: Remote** **Duration : 6+ Months of contract** The Business Systems Support Analyst is responsible for data administration, maintenance and user support for project and financial management reporting tool. **Responsibilities** - Triage and respond to user requests in a timely, professional and effective...
-
Business Analyst
1 week ago
Mississauga, Canada Just Energy Full time**Business Analyst - Sales** **-** **(** **221704227** **)** **Description** **Business Analyst - Sales** **Who We Are**: Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and...
-
Business Analyst
3 months ago
Mississauga, Canada Capgemini Full time**Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...