Business Analyst Change Management and Production

3 months ago

Mississauga, Canada Just Energy Full time

**Description**

**J**ob Title**: Business Analyst, Change Management & Production Support

**Location**: This position is hybrid and located in Houston, TX or Mississauga, ON

Just Energy is proud to be named the Houston Chronicle’s Best Electricity Company voted by the community

**Job Summary**:
**Responsibilities**:

- Facilitate a culture of continuous improvement and collaborate with Customer Service, Sales, Sales Operations, Pricing, Regulatory, Legal, IT, and Operations teams to support activities such as new product launches and sales initiatives, process automation, operational efficiencies, etc.
- Monitors, identifies, and analyzes problems for systems within Operations responsibilities
- Clearly and concisely report results to diverse audiences, including executive management
- Liaise with other Production Support Team members to resolve support calls
- Respond to any emergency situations that arise to ensure the service is restored as quickly as possible
- Good decision-making skills and response to high-pressure situations
- Ability to multi-task, prioritize, resolve, and escalate issues as needed
- Provides on-call support as needed
- Delivers timely resolution and document troubleshooting procedures to mitigate impact of issues and improve Operations performance
- Create business requirement documents and process flows and obtain stakeholders approval
- Develop detailed approach to solve complex projects with varying degrees of direction from the planning phase to completion with special focus on creating options to address unexpected situations, managing dependencies, and creating the conditions for project acceptance by business teams
- Perform user acceptance testing, implementation, and post monitoring activities
- Perform various ad-hoc reporting, research, and analysis duties to support day-to-day operational and strategic management decisions
- Design process documentation and lead L&D to ensure new processes are transitioned to core functional teams post release
- Support incident response tasks and services restoration
- Perform other duties as assigned

**Requirements**:

- Self-starter with the ability to take a project and think through the possibilities and details to create a strategy for analysis and resolution with little direction
- Demonstrated excellence in disciplined execution, delivering expected results on time and on budget
- High attention to detail with ability to problem solve quickly while adhering to tight deadlines required.
- Strong communication skills with the ability to deliver clear and concise messages (both written and oral)
- Advanced soft skills with the ability to discuss complex and difficult issues to all levels in the organization
- Excellent time management and organizational skills to complete tasks and coordinate production support activities
- Proven ability to thrive in a fast growing and fast paced environment while consistently delivering accuracy while meeting deliverable deadlines
- Experience in managing medium to large scale projects independently
- Collaborative and committed to team success
- Adaptable, able to quickly move into new situations and build relationships
- Knowledge and experience working in Databases a plus

**Years of Experience**:

- 2-4 years of experience in a business analysis, change management, or operations role
- Some experience of retail gas and/or electric industry experience is preferred.

**Education**:

- Bachelor’s Degree in Business Administration Computer Science, Engineering, or Information Systems or equivalent combination of education and experience
- PMP certification is a plus

**Technology Requirements**:

- Intermediate to advanced SQL and Power BI skills
- Advanced in MS Office (Word, Lucid, PowerPoint, Excel etc.)
- Billing systems exposure preferred

**Benefits**:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

**We offer**:

- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package
- Hybrid Working Model
- Health and wellbeing tools and resources and more
- Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply._

**Primary Location**: CA-ON-Mississauga

**Other Locations**: US-TX-Houston

**Job**: Operations

**Organization**: Canada

**Schedule**: Regular

**Shift**: Standard

**Employee Status**: Entry Level

**Job Type**: Full-time

**Job Level**: Day Job

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