System Support Specialist

4 weeks ago

Charlottetown, Canada Government of Prince Edward Island Full time

System Support Specialist opportunity with The Government of Prince Edward Island
- Benefits after six months
- Flexible working hours
- Travel allowance
- Free downtown parking

**Salary Range**:$28.41 - $33.86 per hour (Level 13 UPSE) ($55,400 - $66,027 annually)

**Bi-Weekly Hours**:75.0 hours bi-weekly

**Posting ID**:162425-0424TBTO

**Closing Date**:Wednesday, May 8, 20245:00 p.m.

**Department**:Treasury Board Secretariat, IT Shared Services

**Location**:Charlottetown

**Position**:Full-Time Temporary (Commencing immediately until April 2025 with possibility of extension)

The Treasury Board Secretariat is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our **Equity, Diversity, and Inclusion Policy.**

**Our Vision**: Forward-looking people, service, and technology.

**Our Mission**: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

**Duties Include**:

- Provide technical support services on site;
- Image, configure and troubleshoot all computer hardware and devices used throughout government;
- Respond to client requests for assistance with IT related problems;
- Escalate, track and provide follow up on unresolved problems with technical staff or service contractors;
- Monitor, maintain and optimize all Local Area Networks (LAN) throughout the province ensuring that the service availability of all communication devices are at optimum level and provide recommendations to minimize problems;
- Install and assist with troubleshooting switches, endpoint devices, uninterruptible power supply (UPS) devices and other network devices;
- Address unresolved incidents effectively and efficiently;
- Performing other duties as required.

**Minimum Qualifications**:

- Must have a university degree or college diploma with major course work in computer technology or a related discipline.
- A+ Certification or a MicroSoft MCP in Windows 2007 or later is required.
- Considerable experience in the IT industry.
- Demonstrated equivalencies may be considered.
- Ability to assess and analyze client requests and propose effective solutions.
- Ability to analyze systems hardware and software problems, provide, recommend and/or implement solutions.
- Must have use of a reliable vehicle on a daily basis with appropriate insurance coverage.
- Ability to communicate effectively both orally and in writing.
- Effective interpersonal skills, judgement, dependability and reliability.
- Professionalism - desire to keep abreast of trends and developments.
- Applicants must have a good previous work and attendance record.
- The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment.

**Other Qualifications**:

- Experience with the following products, Microsoft Azure/Configuration Manager/Intune/Defender for Endpoint, PowerShell Scripting, Software Packaging, would be considered an asset
- Proficiency in both official languages is considered an asset.

**Please Note: Preference will be given to UPSE Civil employees per the UPSE Civil Collective Agreement.**

**This competition may be used to fill future job vacancies.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $55,400.00-$66,027.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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