Client Support Specialist

2 weeks ago


Charlottetown, Canada iWave Full time

Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible?

As a **Client Support Specialist** you will work directly with Non-Profit clients who use iWave to _Fundraise with Confidence_ We are looking for an excellent communicator who can help us continue building relationships with our users. Join the iWave Family today, and make a meaningful impact for charities and services in communities all around the world

**What You'll Do**
- Provide Client Support, Training & Onboarding
- Contribute to the knowledge base and create user-friendly help articles, documentation, tutorials, videos, guides, etc.
- Work with the onboarding team bringing best in class 1:1 training to our amazing clients.
- Provide technical support for iWave products via tickets, phone and chat.
- Prioritize issues based on severity and customer impact.
- Maintain product knowledge of new functionality and compliance changes.
- Improve client experience, perception, and satisfaction.
- Other duties, as required.

**What We're Looking For**
- 5+ years work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
- Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people
- Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
- Excellent time management and prioritization skills in continually changing work environment
- Experience and understanding of cloud-based solutions (SaaS)
- Willingness to learn - enthusiastic and willing to do whatever it takes to get the job done
- This is an in-office/onsite role at our headquarters in Prince Edward Island
- Applicants must be located in PEI

**We are 'Great Place to Work' certified and offer so many great benefits, rewards and perks We can't wait to speak with you



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