Infrastructure Analyst 1

3 weeks ago

Sarnia, Canada Marriott International, Inc Full time

**Job Number** 22203858

**Job Category** Sales & Marketing

**Location** CEC Sarnia, Western Sarnia-Lambton Research Park, Sarnia, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**
MARRIOTT INTERNATIONAL
Corporate Individual Contributor Job Description

JOB SUMMARY
Infrastructure Analyst 1 provides entry level to moderately complex technical and functional support to Customer Engagement Centers and Home associates. They are responsible for handling routine requests via ticketing system, as well as performing basic installations, maintenance and repairs of CEC hardware systems, network, telephony, and software support. Will participate in projects with experts, leads and leadership. Works under general supervision, with moderate latitude for the use of initiative and independent judgement.

CANDIDATE PROFILE

Education and Experience
- Technical specialization in PC support and understanding of network infrastructure
- Extensive understanding of Windows and Mac desktop operating systems
- A+, N+ and/or Microsoft certifications preferred
- Experience using MS Office (including Access), SharePoint, Smart Deploy, and PDQ
- 1+ years of experience supporting desktops in a corporate environment required.

CORE WORK ACTIVITIES
- Reviews, prioritizes, and resolves incoming requests via tickets for technical assistance related to hardware, telephony, and software support for CEC and home associate requests, while maintaining departmental standards for response/resolution SLA’s and ticket documentation.
- Images, deploys and sets up computers and phones, installs standard software, ensures proper installation and management of cabling.
- Installs, maintains, and performs minor repairs to hardware and software systems, coordinating any necessary hardware warranty repairs or software support with manufacturer and/or others outside the department.
- Tracks and inventories hardware assets and perform clean up procedures on a routine basis.
- Recognizes and escalates more complex requests to higher tiers of support.
- Participates in projects as assigned and works with Product Management team to support technical requests.
- Documents standard operating procedures and common troubleshooting recommendations.
- Participates in CEC crisis management coordination at the direction of department leadership.
- Acts as primary contact with working knowledge of building systems (UPS, generator, security, etc.)

JOB COMPETENCIES

Technical Skills
- Has foundation technical knowledge and skills to do the job at a high level of accomplishment. Uses tools to their fullest capacity and has the basic skillset for solving technical problems.

Results Driven and Problem Solving
- Meets majority of goals successfully to reach deadlines; strives to be a top performer; bottom-line oriented; pushes self to achieve
- Possess a curious nature to solve problems; uses logic and process of elimination to solve issues

Working with Teams and People
- Experienced in working in teams; comfortable working collaboratively across multiple teams and cultures; contributes to cross-training activities for full transparency, and coverage
- Good understanding and experience of customer service; approachable and easy to talk to, flexible and willing to consider alternative solutions.

Communication
- Expresses information and ideas to others in a convincing and engaging manner through a variety of methods; practices attentive and active listening; contributes to overall documentation management; routinely reports events and outages for accountability.

Financial Analysis
- Monitors and influences expenses while creating transparency to investment requests and expenditures. Supports leadership as directed for budgets and projects.

Project Management
- Participates in projects, is assigned responsibilities and tasks with clear objectives and measures; provides routine updates on process, progress and results. Understands their role on the project team and can complete project tasks in a timely manner while meeting communications expectations.

Learning & Development
- Interested in learning and advancing skills and knowledge; takes advantage of written standards, and documentation on troubleshooting recommendations; takes online courses, collaborates with team members, and mentors with experienced analysts.
- Understands personal development adds value to him/herself, to the team, and to Marriott.

CORE COMPETENCIES

Business Acumen
- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Collaboration
- Comfortable in working with others to achieve a higher quality outcome. Ensures appropriate contributions from others to enable a more complete solution

Customer Focused
- Comfortable in

  • Customs Import Analyst/rater

    1 month ago

    Sarnia, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Customs Import Analyst/rater

    4 weeks ago

    Sarnia, Canada Willson International Ltd. Full time

    Love going to work every day? We do. Interested in a career with a progressive fourth generation, family owned company with 100 years of experience? Willson International is a fourth-generation organization offering Customs Brokerage and Third Party Logistics solutions to our client. We are dedicated to our people because the people we hire are the...

  • Analyst - Job Id 588

    1 month ago

    Sarnia, Canada WestCorp Solutions Full time

    WestCorp Solutions is seeking an Analyst to support our Client in Sarnia to identify issues in Production or Supply which require resolution and work within the Planning team to resolve. **Tasks & Responsibilities** - Support operations by managing, optimizing and documenting all rail and truck shipments. - Complete the daily refinery mass balance and work...

  • Customs Document Analyst

    2 weeks ago

    Sarnia, Canada Delmar Group Full time

    We’ve detected your location and are showing jobs in Canada. Clear the filters to display jobs in all locations. Posted 3 days ago Évaluateur des douanes | Customs Rater On-site Lachine, Montreal, Canada Brokerage Full time Posted 3 days ago Customs Rater On-site Mississauga, Ontario, Canada Brokerage Full time Posted 4 days ago...

  • Product Manager 1

    4 weeks ago

    Sarnia, Canada Corporate Full time

    JOB SUMMARYThis opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is to develop technology that delights and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and...

  • Product Manager 1

    1 week ago

    Sarnia, Canada Marriott International Full time

    JOB SUMMARY This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is to develop technology that delights and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice...

  • Product Manager 1

    3 days ago

    Sarnia, Canada Marriott International Full time

    JOB SUMMARY This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is to develop technology that delights and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice...

  • Telephony Network Analyst

    19 hours ago

    Sarnia, Canada Marriott International Full time

    JOB SUMMARY The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. He/she will be responsible for the daily operations and configuration of the CEC Voice...

  • Telephony Network Analyst

    1 week ago

    Sarnia, Canada Marriott International Full time

    JOB SUMMARY The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. He/she will be responsible for the daily operations and configuration of the CEC Voice...

  • Relationship Manager

    4 weeks ago

    Sarnia, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** TD Commercial Banking services the unique needs of Canadian businesses, customizing a broad range of products. As part of the Commercial Banking team the Relationship Manager Commercial Banking works on a team with an Analyst in...

  • Civil/Structural Engineer

    2 days ago

    Sarnia, Canada TWD Full time

    Civil/Structural Engineer Job Summary: As a Civil/Structural Engineer at our firm in London, Ontario, you will play a key role in the design, analysis, and management of civil and structural engineering projects. Working within a dynamic team, you will contribute to the development and integrity of infrastructure in the London area, ensuring projects...

  • Billing and Support Specialist

    7 days ago

    Sarnia, Canada IWED Global Full time

    **About us** IWED Global is a small business in SARNIA, ON. We are professional, agile, and innovative. Our goal is to help turn our student's passion into a career in the wedding and event design industry through our industry-leading design classes. Our work environment includes the following: - Modern office setting - Growth opportunities - Casual work...

  • Jr. Financial Analyst

    1 month ago

    Sarnia, Canada Bluewater Health Full time

    Bargaining Unit: - Non Union- Competition #: - NU23-001- Job Type: - Full Time- Department: - Finance- Hours of Work: - Variable- Date Posted: - January 9, 2023- Job Number: - J0123-0085- Number of Positions: - 1- Length of Position: - Permanent- Closing Date: - January 16, 2023The successful applicant will work in compliance with all relevant and applicable...

  • Jr. Financial Analyst

    4 weeks ago

    Sarnia, Canada Bluewater Health Full time

    Bargaining Unit: - Non Union- Competition #: - NU24-003- Job Type: - Temporary Full Time- Department: - Finance- Hours of Work: - Variable- Date Posted: - February 8, 2024- Job Number: - J0224-0137- Number of Positions: - 1- Length of Position: - 12-18 months- Closing Date: - February 15, 2024The successful applicant will work in compliance with all relevant...

  • Information Technology Junior Systems Administrator

    1 month ago

    Sarnia, Canada Rally Engineering Inc. Full time

    The Information Technology Junior Systems Administrator will be located out of the Sarnia, Ontario office reporting to the Information Technology Manager in our Rally Head Office, Edmonton. If you are an enthusiastic, self-starter seeking an opportunity to work with a dynamic and growing organization, we invite you to submit your resume. **Keys for...

  • Manager, Lambton Manufacturing Innovation Centre

    2 days ago

    Sarnia, Canada Lambton College Full time

    **Company Biography**: Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing...

  • Jr. Financial Analyst

    4 weeks ago

    Sarnia, Canada Bluewater Health Full time

    **BWH Required Skills**: The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective...

  • Compliance Coordinator

    7 days ago

    Sarnia, Canada Clearford Full time

    **OVERVIEW OF COMPANY**: - Clearford Water Systems Inc._ Clearford is a new kind of water management company, delivering integrated water infrastructure solutions with sector-leading efficiency and reliability. Our diverse team of licensed engineers and operators provide a complete range of water and wastewater services. From conceptual design, regulatory...

  • Compliance Coordinator Co-op Student

    1 month ago

    Sarnia, Canada Clearford Full time

    **Overview of the Company**: - Clearford Water Systems Inc._ Clearford is a new kind of water management company, delivering integrated water infrastructure solutions with sector-leading efficiency and reliability. Our diverse team of licensed engineers and operators provide a complete range of water and wastewater services. From conceptual design,...

  • Financial Analyst, Lambton Elderly Outreach

    1 month ago

    Sarnia, Canada Bluewater Health Full time

    Bargaining Unit: - Non Union- Competition #: - NU23-007- Job Type: - Full Time- Department: - Finance- Hours of Work: - Variable- Date Posted: - March 2, 2023- Job Number: - J0323-0039- Number of Positions: - 1- Length of Position: - Permanent- Closing Date: - March 23, 2023The successful applicant will work in compliance with all relevant and applicable...