Customer Experience Representative

6 months ago

Brampton, Canada SNDL Full time

Job Title
Customer Experience Representative (CER)
Job Description
About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About The Role

Based out of our Value Buds Bramalea location in Brampton, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid CannSell certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 19 years of age or older
- Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers

Our Commitment to Diversity & Inclusion:

Number of Openings
1

Time Type

Part time

  • Customer Experience Representative

    6 months ago

    Brampton, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Customer Experience Representative-borkerage

    6 months ago

    Brampton, Canada Titanium Transportation Group Inc. Full time

    **Job Summary** The Customer Experience Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with...

  • Customer Experience Specialist

    3 months ago

    Brampton, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Brampton, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and services,...

  • Customs Representative

    1 month ago

    Brampton, Canada Lion Force Transport Inc. Full time

    **Job Summary** We are seeking a detail-oriented and proactive Customs Representative to join our team. In this role, you will be responsible for ensuring compliance with all customs regulations and procedures while facilitating the smooth flow of goods across international borders. You will work closely with various people, including freight forwarders,...

  • Customer Experience Representative

    4 months ago

    Brampton, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Customer Service Representative

    6 months ago

    Brampton, Canada ShipMonk Full time

    Why ShipMonk? ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Instacan Services Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a dynamic role that requires excellent communication skills and the...

  • Customer Service Representative

    7 months ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 months ago

    Brampton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:beBee Professionals in Brampton is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Building Trust Corporation Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and...

  • Customer Service Representative

    6 months ago

    Brampton, Canada TMS Lighting Inc Full time

    **Customer Service Representative** TMS lighting Inc is a manufacturing company based in Brampton Ontario. We have been providing lighting products to the North American Market since 1923. We are looking for an experienced Customer Service Representative to join our team. **This a full-time permanent position which requires you to be in the office Monday...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Nestle Operational Services Worldwide SA Full time

    **Business areas: Nestlé Canada** **Job title: Bilingual Customer Solutions Representative** **Location: Brampton, ON** **Hybrid** **Benefits** - Flexible and hybrid work arrangements - Excellent training and development programs as well as opportunities to grow within the company - Up to 50% off - Nespresso Coffee Machine, Capsules and accessories - Three...

  • Customer Service Representative

    6 months ago

    Brampton, Canada Lbb Specialties Holdings Llc Full time

    **_LBBS Overview_** LBB Specialties LLC (“LBB Specialties” or the “Company”) is ranked in the top 4 of dedicated North American specialty chemical and ingredients distributors. The LBB Specialties (LBBS) platform has been built through seven acquisitions since 2017. LBB Specialties is a leader in North American specialty chemicals and ingredients....

  • Customer Service Representative

    6 months ago

    Brampton, Canada Brampton Brick Full time

    **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** - Providing product and technical...

  • Bilingual Customer Service Representative

    6 months ago

    Brampton, Canada BMS Enterprises Full time

    **Job Title**: Customer Service Associate **Location**: Brampton, ON **Shift**: Full-Time, Monday-Friday, 8am-5pm **About You**: We are seeking a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might...

  • Customer Service Representative

    4 weeks ago

    Brampton, Canada Left Coast Naturals Full time

    **JOB DESCRIPTION - Customer Service Representative/Inventory Coordinator** **About Left Coast Naturals**: Left Coast Naturals is a Burnaby, BC based organic and natural food manufacturer/distributor. We distribute nearly 27 brands and 200 bulk products, including our own Hippie Snacks and Left Coast Organics, across Canada. Committed to the planet,...