Booking & Registration Clerk D - Nova Scotia

5 months ago

Halifax, Canada Nova Scotia Health Authority Full time

**Req ID**:159739**
**Company: Nova Scotia Health**
**Location**:Central** Zone, **Dickson Building - QEII**
**Department**:OPCZ Therapeutic Abortion Unit**
**Type of Employment**:Permanent** **Hourly PT** (**90%** FTE) x **1** position(s)**
**Status: NSGEU** **Admin Professionals** Position**
**Posting Closing Date**:31-Jul-23**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
The Referral Clerk is the initial contact that patients and families have with the Nova Scotia Women's Choice Clinic. The Referral Officer is accountable to the patients as well as the physicians, clinic manager and nurses on the unit. The position is an integral part of the team. It is important that quick and timely access to a nurse triage coordinator, diagnostic imaging tests, lab requisitions access and appointments are available for patients. This service is time sensitive and appointments need to be coordinated quickly. The Referral Clerk must be comfortable with the sensitive topic of medical and surgical abortions and ensure any communications with the patient and/or family reflects a caring and compassionate approach. The Referral Clerk will complete initial patient intake, register clients, rebook return appointments, book testing, communicate with other health care providers, and fax prescriptions to pharmacies.

**About You**:
We would love to hear from you if you have the following:

- Medical Office Administration Program plus 2 years’ experience in related field
- Medical Terminology certificate required
- Experience in an ambulatory care setting
- Well developed organizational and priority setting skills, able to multitask
- Advanced knowledge and proficiency in PHS, STAR, One Content an asset
- Knowledge of diagnostic testing procedures and availability throughout the province
- Advanced knowledge of hospital based computer programs and able to work in a network environment
- Excellent communication skills with the ability to operate in a compassionate and supportive manner with patients
- Previous experience working with clients who may be upset or distraught an asset
- Ability to work independently with mínimal supervision
- Judgement and ability to appropriately handle confidential information
- Experience managing crisis situations
- Problem solving skills
- Competencies in other languages an asset, French preferred

**Successful applicants will be required to pass a Skills Test to proceed to interviews.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent Part-time (90%), 63 hours bi-weekly

**Compensation and Incentives**:
$20.36 - $23.14 hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

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