Banquets Manager

2 months ago

Toronto, Canada Donalda Club Full time

Donalda Golf & Country Club, founded in 1960, is a prestigious year-round private club that offers a high standard of social, athletic and dining facilities to our members and their families. We are located in central Toronto and accessible by TTC. Our caring and attentive staff members are focused on providing authentic hospitality and meaningful experiences to each and every member and guest. Our Club is a place where high expectations aren't just met they are exceeded by making our members and guests feel special.
We are seeking a dedicated and skilled Banquet Manager to join our prestigious club. Under the guidance of the Food & Beverage Manager, the Banquet Manager will be integral in overseeing casual, banquet, and fine dining service operations. This role demands a professional with strong supervisory and organizational skills, meticulous attention to detail, and the ability to thrive under pressure and tight deadlines.

**Key Responsibilities**:

- Collaborate with the Food & Beverage Director, Executive Chef, Catering Manager, and others to ensure seamless execution of dining and banquet services.
- Develop and uphold staff service standards across the Club's various areas.
- Train and equip service staff, ensuring they are knowledgeable about menus and beverages for all events, thus guaranteeing superior service.
- Supervise the banquet captain and staff, ensuring member and guest satisfaction.
- Manage opening and closing duties, maintaining high standards of service.
- Act as a liaison between service personnel and kitchen staff during events.
- Communicate essential information to servers for smooth event execution.
- Oversee inventory of banquet service equipment and supplies.
- Assume the role of Head Waiter at special functions, handling guest seating and greeting.
- Professionally address complaints from guests and members.
- Schedule staff for functions in line with approved staffing schedules.
- Participate in the recruitment and supervision of service staff.
- Conduct regular inspections of service areas and equipment for safety and standards.
- Collaborate with the Catering Manager to ensure accurate billing for events.
- Attend scheduled staff and management meetings.
- Undertake additional tasks and special projects in the Food & Beverage department as needed.

**Health & Safety Responsibilities**:

- Enforce safety policies and procedures, ensuring compliance with OHSA regulations.
- Conduct regular safety inspections and training sessions.
- Investigate and report on accidents, insisting on first aid and proper accident prevention techniques.

**Job Specifications/Qualifications**:

- Degree or Certificate in F&B Management preferred.
- 3-5 years of experience in Banquet Service.
- Minimum 2 years in a supervisory role in a Hotel or Private Club.
- Proficiency in Microsoft Office and the JONAS program banquet module.
- Ability to work under pressure and within strict time constraints.
- Knowledgeable in departmental accounting, budgetary processes, and event summarization.
- Flexible availability including days, evenings, weekends, and holidays.
- Professional demeanour and appearance.
- Post-Secondary Education in F&B.
- Smart Serve certificate.
- Wine Certification or Sommelier certification (preferred).

**What we offer**:

- Medical/Pension benefits (Applicable for Full-Time employees)
- Long-term disability and life insurance
- Paid sick/wellness days and vacation by Club policy
- Complimentary staff meals (Taxable benefit)
- Complimentary parking
- Wellness Spending Account
- Paid Sick and Wellness Days
- Professional Development Opportunities

We thank all applicants for their interest and will only contact those selected for an interview.

Applicants who do not already have legal permission to work in Canada will not be considered.

Donalda Club is an equal opportunity employer. We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences.

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