Banquet Server

6 months ago

Toronto, Canada Silver Hotel Group Full time

The Pantages Hotel Downtown Toronto is currently recruiting for a part-tme **Banquet Server **The Banquet Server is responsible for setting up events, serving guests, and cleaning up after the event. The set-up function can include place settings, arranging table placement, putting out tablecloths, as well as putting up a buffet.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

**_ Reporting to the Banquet Manager and/or Supervisor, the Banquet Server:_**
- Helps Banquet Managers in serving guests during banquet functions to ensure positive guest experiences;
- Sets up the banquet room as indicated on the Banquet Event Order, to include glassware, serving ware, and linens;
- Attends pre-con meetings before events kick off in order to learn about the function, including hotel and guest expectations;
- Greets and welcomes guests, responding to their requests in a courteous and friendly manner;
- Serves the beverage and food in the appropriate order and in tune with the expectation of the Banquet Manager, to ensure consistency throughout the banquet;
- Quickly and quietly removes dishes as guests finish each course and at the end of each meal or function;
- Abides by all corporate acts, laws, and requirements pertaining to serving alcoholic beverages and food handling;
- Replenishes beverages when necessary, and checks with guests regularly to make sure they are satisfied;
- After the banquet, resets the banquet room in accordance with specifications to ensure the readiness of the room for other functions;
- Follows attendance and break rules;
- Performs other related functions that may be assigned.

**Physical Aspects of Position (include but are not limited to)**:

- Frequent walking with some standing at times possibly extended distances;
- Ability to bend and climb stairs when necessary;
- Frequently lift and/or carry up to 25 lbs;
- Occasionally lift and/or carry up to 50 lbs;
- Ability to reach with hands and arms in any direction and kneel and stoop repeatedly.

**What We are Looking For...**
- Previous serving experience is preferred;
- Knowledge of catering practices preferred;
- Strong customer service and communication skills, and the ability to multi-task;
- Ability to work quickly and as a team in a fast-paced environment;
- High level of professionalism and an eye for presentation.

**About Pantages Hotel Downtown Toronto**

Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers. Additionally, Stages Restaurant & Lounge delivers Canadian inspired local flavors and dishes with hand-crafted cocktails.

**About Us**
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional
- The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Pleas

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