Product Manager Ui/ux

6 months ago

Markham, Canada IBM Full time

Introduction

At, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

You are a key member of the Envizi product management team within the IBM Sustainability Software organization where we focus on delivering software solutions that help our customers deliver on their sustainability goals. This role is responsible for all technical aspects of the web-based user interface, including the adoption of Product Led Growth (PLG) principles and UX strategies to optimize client acquisition, engagement and retention.

Responsibilities will include:

- Be the voice of the customer and empathize with client pain in all aspects of the user journey.
- Drive a major UI migration project to align with the latest IBM technologies and standards.
- Deliver key UI/UX features of the product, including web accessibility (WCAG), globalization features (language translations), user engagement and satisfaction tooling, and milestone tracking with in-product instrumentation.
- Influence product pricing and packaging including trial sites and promotions.
- Research and become a domain expert on enterprise SaaS-based carbon accounting and ESG reporting software - gain an intimate understand competitor offerings and differentiation.
- Collaborate with functional groups across the company to deliver enhancements including UX/Design, Tech Leads, Developers, QA teams, other Product Managers, service delivery teams, sales and marketing.
- Foster and drive a customer-centric, agile development culture, document product requirements in the form of user stories and acceptance criteria.
- Curate product back-log(s) and work across teams to set priorities for your product enhancements / roadmap.
- Develop and maintain a suite of content for your product enhancements, including product updates, knowledge base articles, videos, user guides, software demo scripts and internal training materials.

Required Technical and Professional Expertise

Minimum 5 years of experience in each of the following:

- Software-based Product Management role with focus on UI/UX.
- Delivering globalization and accessibility user enhancements.
- Demonstrated experience implementing Product Management best practices including market and competitor analysis, customer requirements gathering, product strategy and vision development, epic definition, agile product delivery, and customer delivery and support.
- Experience working directly with clients.
- Experience with systems and software development processes.
- Proven interpersonal skills bridging the gap between technical and business focals.
- Experience writing detailed requirements and/or agile stories and performing UAT.
- Excellent oral and written communications skills.
- Proven problem-solving skills.

Preferred Technical and Professional Expertise

None

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

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