UX Research Lead

2 days ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Are you an experienced UX Researcher looking for a new challenge? Join Aviva, where you’ll have the opportunity to lead and shape the future of our digital products, ensuring they meet the needs of hundreds of thousands of Canadians.

As a UX Research Lead, you will be foundational to our new Digital team, ensuring our customers are at the heart of everything we do. You will lead the development of robust product discovery practices across all our Digital Product Teams. Collaborating closely with Product Designers, Product Managers, Engineers and Customer team.

You will uncover user needs, pain points, and behaviors. Your insights will drive design decisions, ensuring our products are not only functional but also exceed our customers’ expectations. Additionally, you will be instrumental in establishing and developing our user research capabilities, setting up the necessary tools and processes to effectively gather and analyze user insights.

We make a positive difference every single day by offering protection and peace of mind. Aviva Canada Inc. is one of Canada’s largest insurance groups, and we have a lot to offer to talented individuals at various stages of their careers.

If you’re ready for the next step, we’d like to meet you. Come join our team

What you’ll do:
- Lead the development and implementation of a comprehensive UX research and product discovery strategy across all our Digital Products- Conduct user research using a variety of methods, including interviews, surveys, usability testing, and ethnographic studies.- Analyze and synthesize research findings to generate actionable insights.- Collaborate with Product Designers, Product Managers, Customer team, and Engineers to integrate feedback into the design and development process.- Advocate for the user perspective throughout the product development lifecycle.- Provide feedback to stakeholders at multiple levels of the organization.- Mentor and guide colleagues in product & design, fostering a culture of continuous learning and improvement.

What you’ll bring:
- Proven experience in UX research, with a strong portfolio showcasing your work.- Proficiency in both qualitative and quantitative research methods.- Excellent analytical and problem-solving skills.- Excellent communication and presentation skills.- Ability to work effectively in a fast-paced, collaborative environment.- A passion for creating user-centered products.- Knowledge of web accessibility and its importance.- Experience in leading and mentoring a team is a plus.

What you’ll get:
- The salary band for this position ranges from $92,100 to $171,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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