Fixed-term Global Operations Specialist

6 months ago

Winnipeg, Canada SkiptheDishes Full time

**All about the role**

Ever wonder what it takes to power a network? Technology, ingenuity, grit, and a steady input of snacks. As a member of our diverse Global Operations team, you will help manage courier logistics and operational capacity for not only the Canadian market but also for international partners in this highly rewarding field.

As part of the Operations Team, you will be an integral part of the business, as you work closely with multiple teams to ensure continuous growth at SkipTheDishes. This high-performance position is the foundation of success for our network. Members of this team are strong communicators with personalities that shine through the different channels of communication Skip uses every day.

**Key Responsibilities**
- Provide best in class stakeholder experience to couriers, customers, and restaurants.
- Working on live chat to assist couriers with any active order issues they may face and ensure that all information is provided to couriers in a timely manner while live on an order.
- Ensuring that our couriers have all the information needed to have a seamless experience on our network, including Live and non-live inquiries.
- Using internal tools and resources to ensure that all couriers are having the best possible experience on the JET platform.
- Resolving escalated courier inquiries
- Facilitate communication between all parties involved in each delivery, such as customer live-team, and restaurant live-team.
- Ensure couriers are contacted and supported via multi-channel approach to Courier Support.
- Responsible for staying engaged, up to date, and in constant communication with the team.
- Responsible for meeting and exceeding personal performance KPIs to ensure that we are delivering on a best in class stakeholder experience

**Required skills and experience. Can you deliver ?**
- Have a great attitude and are proven self-starters
- Keep hustling and are able to work through rejection
- Thrive in a rapidly changing environment
- Good communication, computer and typing skills
- Located in Winnipeg, MB

**Why work at Skip?**

Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day. That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: _All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory._

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