Contract and Compliance Coordinator

4 weeks ago

Markham, Canada Bayshore HealthCare Full time

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

**DUTIES AND RESPONSIBILITIES**
- Read and understand contract obligations and how they relate to business operations.
- Collect and record contract data based on department protocol.
- Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
- Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts.
- Attend LHIN and SPO meetings (travel as required).
- Develop thorough understanding of internal operations including the environment and operating conditions.
- Addresses concerns from clients and contract representatives in an effective and timely manner - working with relevant internal staff and external parties (including performance and billing issues).
- Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
- Train staff on HCCSS requirements.
- Coordinate resources for RFPs for Proposals.
- Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner.
- Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements.
- Update and maintain department tools and contracting processes.
- Actively work to develop an understanding of the business operations from a front-line perspective.
- Communicates project development, status, and related processes on an ongoing basis.
- Ability to ensure timely and effective execution of multiple and simultaneous projects.
- Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
- Identify business requirements regarding contracts terms and conditions.
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
- Respond to inquiries or questions regarding contract administration.
- Complete a variety of administrative tasks.
- Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
- Ensure required data is collected, prepared and communicated to relevant parties.
- Extract and analyze reports and summarize findings for management.
- Maintains excellent relationships with external parties/ customers using effective communication strategies.
- Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines.
- Responding to customer and internal enquiries within set guidelines and time frames.
- Maintain strong relationships with key stakeholder groups including clinical and administration team members.
- Develop process improvements that mitigate risk and ensure contractual compliance.
- Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency.
- Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
- Participates proactively in Health & Safety activities while performing all duties.
- Adhere to Bayshore Policies and Procedures.
- Maintain confidentiality of client and corporate information.
- Complete other tasks as requested.

Job Qualification

Education and Experience
- University degree in a related discipline or three-year diploma in a related discipline plus related experience
- Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
- Experience in Program / Project Management is an asset

Other Skills, Abilities and Requirements
- Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines
- Strong communication and presentation skills
- Experience providing detailed reports using Microsoft Office (Excel) and CRM
- Valid driver’s license and reliable vehicle for off-site meetings

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