Project Coordinator

2 weeks ago

Longueuil, Canada mdf commerce Full time

**Location**:Longueuil, QC **—Possibility to work from home #LI-Remote**

**mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.

Working in the ecommerce sector, we are currently looking for a Project Coordinator to join our team at k-eCommerce. In this role, you will manage projects and customer relationship. You’ll be the main point of contact and a trusted advisor to customers throughout their lifecycle.

**What will your main responsibilities look like?**

As a member of the customer service team, you will be led to:

- Manage customer projects within budget and on time;
- Communicate and monitor project progress with the development team;
- Propose innovative solutions to meet business needs;
- Take ownership of the customer relationship;
- Provide customers with the knowledge they need to make the best use of the solution;
- Train customers and assist them in configuring the platform;
- Follow-up customer invoicing.

**What elements of your professional background will be necessary and useful in this role?**

You will need to:

- Be dynamic, energetic and solution-oriented;
- Have a keen interest in developing technical knowledge and expertise;
- Possess excellent interpersonal skills and willingness to share opinions;
- Possess knowledge of ecommerce technology ecosystems;
- Possess excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking internal and external colleagues and partners across Canada;
- Have a minimum of one year’s experience in a similar position;
- Have experience in SAAS project management;
- Have experience with JIRA, Zendesk and/or other support and project management systems;
- Have experience in ecommerce deployment;
- Have experience with ERP would be an asset that would make you stand out.

**mdf commerce **subscribes to a program of equity and equality in employment.

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