Fraud Specialist

1 month ago

Calgary, Canada Helcim Full time

**ABOUT HELCIM**

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every other credit card processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

**THE POSITION**

**Here are the things you’ll own day to day**:

- Review and monitor account data in search of indicators of risk and fraud
- Guide our customers through various risk related processes
- Work closely with your teammates to help improve best practices for fraud prevention and pattern awareness
- In partnership with the Development team, you will improve both manual and automated risk detection processes and procedures
- Educate business owners on risk reduction and fraud prevention
- Contribute to a company wide understanding of fraud and risk

**A SUCCESSFUL CANDIDATE HAS;**
- Prior customer service experience and/or with investigative work, payments, risk, financial industry or anti-money laundering
- Strong analysis, critical thinking and problem-solving skills with the ability to address complex problems, issues and challenges effectively
- A willingness to go above and beyond to understand special cases while using best judgment
- Excellent communication skills, both written and oral, combined with strong interpersonal skills
- An empathetic approach to handling accounts and working with our customers
- Capability in working in a fast-paced and rapidly changing environment
- Post-secondary education in risk-related field or equivalent work experience (not required though)
- Ability to read and understand business financial statements and/or experience in commercial underwriting

**HELCIM CULTURE IS;**

**Being builders**:We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

**Choosing the harder path**: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

**Creating trust**: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

**Contributing to a company of many**: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

**WORKING AT HELCIM**

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:
**The Way of the Helcim**:At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

**Health and dental benefits**: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment

**Dedicated Health Spending Account (“HSA”)**: An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

**Maternity and Parental Leave**: To help launch our team members into this phase of family life we have some additional b

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