Customer Service Representative/order Clerk

5 months ago

Milton, Canada Atosa USA, Inc. Full time

Description:
**Requirements**:
**Responsibilities**:

- Receive and verify orders, ensuring availability and stock using accounting software.
- Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
- Input orders accurately into accounting software and maintain effective communication with warehouse staff.
- Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
- Process freight claims for damaged units.
- Create sales orders and invoices using accounting software.
- Issue credit memos for returned products and maintain accurate records.
- Establish and maintain a systematic filing system for inventory and customer records.
- Ensure electronic filing and cloud storage of documents.
- Receive purchase orders and handle messages promptly and courteously.
- Provide real-time inventory updates upon request.
- Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.

**Qualifications**:

- At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
- Ability to prioritize, multitask, and thrive in a fast-paced environment.
- Strong attention to detail and high degree of accuracy.
- Excellent organizational and data management skills.
- Basic understanding of invoicing and crediting processes.
- Effective written and verbal communication skills with a strong customer service focus.
- Proficiency in 10-key and data entry, intermediate to advanced level.
- Proficient in English and MS Office suite.
- Strong problem-solving abilities.
- Ability to work efficiently within a team.
- This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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