Donor Care Representative

6 months ago

Etobicoke, Canada Inter-Varsity Christian Fellowship of Canada Full time

Position Overview:
Key Responsibilities:

- Conduct daily donation handling and importing activities to ensure donations are captured accurately in our database (Virtuous) within organizational standards.
- Actively review and update database records to confirm accurate donor and donation information.
- Maintain donor and donor record information across InterVarsity’s multiple systems and perform regular reconciliation activities to ensure a high degree of accuracy in our data.
- Participate in donation related end-of-the
- month activities to support InterVarsity’s responsibilities as a registered charity in Canada, including donation reconciliation and tax receipting.
- Actively communicate with ministry partners and staff to provide timely information and foster trust between the organization and our people.
- Ensure knowledge and understanding of all InterVarsity business requirements and follow accordingly. This includes policies and procedures such as, but not limited to: major gifts; response times for various activities; records retention; tax receipts; joint giving; gift acceptance; etc.
- Other duties as assigned by the Donor Services and Care Manager

Qualities & Qualifications:

- Personal relationship with Jesus Christ and desire to grow as a follower
- Minimum one to two years’ experience in front-line customer service with proven ability and knowledge of customer services best practices with a ‘donor and staff first’ approach
- Excellent verbal and written English communication and interpersonal skills
- Demonstrated experience researching problems, resolving issues and communicating solutions - High-level of attention to detail
- Ability to listen carefully and communicate clearly in responding to inquiries
- Experience with Customer Relationships Management systems, donations platforms and payment processors an asset.
- Ability to focus on multiple priorities, to manage time-sensitive tasks, and meet deadlines - Ability to take initiative and work independently while respecting team work
- Self-motivated and self-directed learner, committed to keeping up with ministry progress and personal skills development
- Post-secondary education preferred

Key Outcomes:

- Continued growth in your relationship with God
- Excellent customer service is delivered and experienced by both internal and external customers/stakeholders
- Donations are processed accurately while meeting deadlines o Inquiries are responded to with accurate and timely information
- All communications are caring, courteous and professional
- Organize work flow efficiently to ensure effective completion of tasks
- Contribute to team developments

**Salary**: From $37,931.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON M9W 6H3: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Etobicoke, ON M9W 6H3

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