Service Desk Analyst

2 weeks ago

Laval, Canada Tekgroup Full time

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.

**Salary**: $21.00-$22.00 per hour

Ability to commute/relocate:

- Laval, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- end users support: 2 years (preferred)
- IT help desk technician: 3 years (preferred)

**Language**:

- French (preferred)

Work Location: One location

**Speak with the employer**
+91 8978651873

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