Client Support Agent

5 months ago


Toronto, Canada MyDressEdit.Com Full time

Responsibilities:

- Serve as the main point of contact for clients, providing exceptional customer service and support
- Communicate with clients to understand their needs and ensure their satisfaction with our services
- Manage client accounts, including onboarding new clients and maintaining existing client relationships
- Collaborate with cross-functional teams to address client inquiries and resolve any issues that may arise
- Utilize Salesforce or other customer relationship management (CRM) software to track client interactions and maintain accurate records
- Analyze client data and market trends to identify opportunities for upselling or cross-selling our products and services
- Assist with project management tasks, such as coordinating client deliverables and timelines

**Skills**:

- Strong customer service skills, with the ability to effectively communicate and build relationships with clients
- Experience in the financial services industry is preferred
- Proficient in using SaaS platforms and CRM software, such as Salesforce
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
- Strong analytical skills, with the ability to analyze data and market trends to inform business decisions
- Ability to work collaboratively in a team environment

This is an exciting opportunity for a Client Services Specialist who is passionate about delivering exceptional customer service and has a strong interest in the financial services industry. Join our team and contribute to our mission of providing top-notch client support while driving business growth.

Note: Please do not include any contact information in the job description.

**Salary**: $50,000.00-$64,429.37 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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