Lead Client Service Agent

2 months ago

Toronto, Canada Toronto Humane Society Full time

**Our Vision**: To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued.
**Our Mission**: To Improve the Lives of Animals.
Job Summary
Reporting to the Clinic Manager, Public Veterinary Services, the Lead Client Service Agent is responsible for providing a competent and professional quality of customer care to the clients and administrative support to the Public Veterinary Service business unit of Toronto Humane Society. This role will primarily be responsible for the effective and efficient coordination and delivery of administrative tasks and customer service within the assigned service.
Job Duties
- Ensure an efficient and client focused service at all times.
- Responsible for service calendar and ensuring appointments are booked according to program guidelines and standards, including books for dental surgery services.
- Create and oversee quotes for appointments and procedures, including those that on a case-by-case basis occur outside of standard service parameters.
- Primary liaison for assigned service requests from associated rescue groups and agency partnerships.
- Assist with administrative preparation and support during pop-up outreach clinics as needed.
- Assist with escalations of client complaints and providing guidance to other CSAs in complaint interactions.
- Identify and resolve administrative issues within the assigned service area.
- Oversee the approval for pending bookings and reports issues to Clinic Manager, Public Veterinary Services.
- Assist with support and training for other CSAs within the assigned service.
- Accountable for assigned service-related inquiries and ensures they are resolved appropriately.
- Ensure assigned service team has necessary medical documentation prior to dates to operate efficiently and effectively.
- Lead and foster an environment of teamwork and cooperation within the Client Service Agents in PVS
- Perform the regular day-to-day duties of a CSA.
- Assess staff productivity for feedback and development.
- Foster, promote, support and drive inclusion and influence others to promote, embrace and progress Diversity, Equity & Inclusion at Toronto Humane Society.
- Enhance the Society’s public image by contributing to customer and staff satisfaction through competent, respectful, and courteous delivery of services.
- Cooperate with other CSAs and medical staff to ensure optimal care and support for clients and their pets.
- Provide excellent customer service in a non-judgemental fashion while handling complaints.
- Responsible for opening/closing cash drawers and preparing administrative areas for daily operations.
- Record accurate client, patient and medical information into online database and preparing medical certificates and information packages.
- Ensure privacy of confidential client information (following PIPEDA legislation).
- Correct administrative errors to ensure accurate maintenance of records.
- Adhere to all medical policies and recommendations of the Toronto Humane Society and provide information to clients surrounding veterinary care topics.
- Work in compliance with the provisions of the Ontario Health and Safety Act and its regulations, including understanding and adhering to the requirements of the Health and Safety Manual, and any other rules and regulations established by the Toronto Humane Society.
- Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders.
- Attend and participate in workshops, seminars, and in-service training to further personal education, skills, and training as required.
- Be aware of and work within the regulations of all Toronto Humane Society policies and protocols.
- Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society.
- Other duties as required in the day-to-day operation of the organization.

Job Requirements
- High school diploma
- Minimum 6 months experience in a Client Service Agent role
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Knowledge and competency in all roles of a Client Service Agent
- Ability to effectively communicate both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Ability to remain calm and professional in emotionally charged situations
- Ability to respond quickly in a dynamic and changing environment
- Demonstrated passion for and commitment to helping animals
- High flexibility with strong interpersonal and customer relations skills that allow one to work effectively in a diverse environment
- Meticulous records maintenance and revenue handling skills
- Effective time management and organization skills
- Proficient in Microsoft Office programs (including Word, Excel, Outlook and Microsoft Teams)
- Proficient in Ezyvet, Petpoint an asset
- Strong leadership qual

  • Lead Client Service Agent

    6 months ago

    Toronto, Canada Toronto Humane Society Full time

    Do you love animals as much as we do? Join us and you can make a difference every day! Toronto Humane Society finds new homes for thousands of animals and helps keep families together. However, Toronto Humane Society is more than an animal shelter. We are an educational resource and support system, a leading voice in animal welfare and accessible care....

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    6 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    3 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your high income to the next level? Join us for the potential of high income and become part of a dynamic team dedicated to helping clients achieve their home ownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage...

  • Client Service Agent

    6 months ago

    Toronto, Canada Toronto Humane Society Full time

    Do you love animals as much as we do? Join us and you can make a difference every day! Toronto Humane Society finds new homes for thousands of animals and helps keep families together. However, Toronto Humane Society is more than an animal shelter. We are an educational resource and support system, a leading voice in animal welfare and accessible care....

  • Insurance Sales Agent

    6 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...

  • Financial Services Specialist

    5 months ago

    Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Financial Services Specialist**: Location: Toronto, ON Type: Full Time **Position Overview**: We are celebrating our 19th year in business and are seeking a qualified professional to join their winning team for the role of a Financial Services Specialist. We seek an energetic professional interested in helping our business grow through needs-based...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Real Estate Agents Wanted

    6 months ago

    Greater Toronto Area, Canada Search Realty Corp., Brokerage Full time

    _**MUST HAVE REAL ESTATE LICENCE or IN FINAL HUMBER LICENSING COURSE/SIMULATION**_ **Are you an experienced agent finding the new market challenging to find new clients to work with?** As an experienced agent, you know the brand doesn't matter, it's the agent! The only missing ingredient in your business right now is the steady flow of new clients coming...

  • Client Service Agent

    3 months ago

    Toronto, Canada Toronto Humane Society Full time

    **Our Vision**: To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued. **Our Mission**: To Improve the Lives of Animals. Job Summary The Client Service Agent (CSA) under the direction of the Clinic Manager, Public Veterinary Services will be responsible for administrative tasks within the public...

  • Insurance Account Representative

    5 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Insurance Account Representative****: - Desjardins Insurance Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and...

  • Mortgage Agent Team Lead

    1 month ago

    Toronto, Ontario, Canada 8Twelve Mortgage Full time

    About 8Twelve Mortgage Power NetworkWe are a fast-growing network of experienced mortgage agents, brokers, and brokerages - the right partner for your business. Our commitment and dedication are providing you with hands-on training, underwriting, coaching, and ongoing support for independent agents in the industry.Our Proprietary TechnologyWe have proudly...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Leane Ashby-Besky - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Toronto (Beach) **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team in-office (front-desk) for the role of Customer Service Representative at our boutique agency in the Toronto Beach neighbourhood....

  • Toronto - Travel Agent Support (Tico Certified)

    6 months ago

    Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...

  • Insurance Account Representative

    6 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Insurance Agent Team MemberLocation: MarkhamType: Full TimeDesjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Insurance Account Representative

    2 weeks ago

    Toronto, Ontario, Canada Annabella Bai - Desjardins Insurance Agent Full time

    Annabella Bai - Desjardins Insurance Agent is a leading Canadian insurance provider offering a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions to protect what matters most to our customers.The Desjardins Insurance Agency in...

  • Real Estate Agent

    6 months ago

    Toronto, Canada Smith Proulx Real Estate Team Full time

    **About us** Smith Proulx Real Estate Team is a family team of experienced real estate agents within a large Re/Max Brokerage. We are looking for a good fit to help us expand our business. '''Overview: We are seeking a highly motivated and energetic Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for assisting clients in...

  • Lead Sales Resolution Agent

    5 months ago

    Toronto, Canada EBlock Corp. Full time

    Overview: The Lead Sales Resolution Agent plays a pivotal role in ensuring customer satisfaction and resolving sales-related issues effectively and efficiently. Leads a team of sales resolution agents, providing guidance, support, and expertise in handling complex customer inquiries, issues, and escalations pertaining to sales...

  • Telemarketer - Insurance

    6 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Telemarketer - Desjardins Agent Team Member**: Location: North York, ON Type: Part-Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Telemarketer - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Mortgage Agent

    6 months ago

    Toronto, Canada Zolo Mortgages Ltd Full time

    Are you a part time or full time experienced mortgage agent & pay a monthly/desk fee, franchise fee & other fees but get little support/mentoring from your brokerage? Let's talk. Zolo.ca is Canada's most popular online real estate marketplace! You will be part of our growing Mortgage brokerage division. The brokerage makes money only when you do!! There are...