Front Desk Agent

4 months ago


Nanaimo, Canada Harbour Light Motel Full time

Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:

- Hospitality industry
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Central reservation system (CRS)
- Internet
**Security and safety**:

- Credit check
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Experience**:

- Experience an asset
**Other benefits**:

- Free parking available
- On-site amenities
- Team building opportunities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week


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