Ticket Captain

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Ticket Captain

Job Title

Ticket Captain - Chan Centre

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$22.92 - $22.92 CAD Hourly

Posting End Date

September 9, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 5 vacancies for this position.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

To act as supervisor to oversee staff and perform a variety of duties serving three venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and 160 seat Royal Bank Cinema. To respond to commercial and academic clients as they occur.

Organizational Status

Reports to Ticket Operations Manager.

Work Performed
- Assists in the efficient running of the ticket office
- Supervises ticket sellers
- Ensures all staff are at assigned stations and ready to begin prior to patrons arrival
- Maintain Chan Centre ticketing system and produce system reports
- Works from guidelines and/or instructions from Ticket Office Coordinator
- Participates in the training of staff
- Handles concerns raised by staff
- Assigns floats as required
- Assists Supervisor in ensuring that staff dress code is upheld
- Ensures that work performed by staff is being carried out in a safe and correct manner
- Ensures staff are working in a manner appropriate to the mandate of customer service
- Assists the Supervisor in an emergency situation
- Performs duties of Ticket Sellers and Ticket Office Supervisor when required
- Performs other related tasks as required

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues. Errors in handling cash could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received

Works under the general supervision of the Ticket Operations Manager and the Ticket Office Supervisor.

Supervision Given

Supervises Ticket Sellers and may have input into hiring, training, and performance and evaluation of staff.

Minimum Qualifications
- High School graduation. A minimum four years experience in professional ticket office sales and/or supervision, or related experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Ability to communicate effectively verbally and in writing.Ability to deal with a diversity of people in a calm, courteous, and effective manner.Ability to provide quality service to customers in a courteous, patient manner.Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.Ability to effectively train, supervise, and motivate employees.Ability to exercise tact, discretion and patience when dealing with patrons.Experience in cash handling and credit transaction procedures. Bookkeeping experience an asset.Ability to effectively use Windows Operating System and Microsoft Office at an intermediate level.Ability to cover flexible shift times an asset. Must be able to work irregular hours and be willing to respond to on call demands including evening and weekends.