Ticket Seller

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Ticket Seller

Job Title

Ticket Seller

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$20.18 - $20.18 CAD Hourly

Posting End Date

April 18, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 10 vacancies for this position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

To perform a variety of ticket office duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium. To respond to the needs of the commercial and academic clients as they occur.

Organizational Status

Reports to the Ticket Office Manager.

Work Performed
- Prior to patrons arrival, ensure that point-of-sales system is in good working order and all required supplies are available for the performances and/or events
- Answering questions and conducting in-person and over the phone ticket sales at the Chan Centre Ticket Office using computerized ticketing software.
- Balance and account for cash and credit card receipts from sales transactions.
- Provide exemplary guest service in accordance with Chan Centre policies and standards.
- In case of emergency, respond to and assess the situation, give aid if appropriate, and obtain necessary help if warranted under the established guidelines
- Ensure the ticket office remains orderly throughout the shift
- Close out the point-of-sales system and balance credit card receipts
- Performs other related tasks as required
- Scheduled hours are flexible and vary by month based on event activity.

The successful applicant will have an understanding of basic computer skills and the Windows operating system. We are looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. Professional appearance and demeanor are essential to the position, as is the ability to work in diverse and ever-changing environments. Experience with a computerized ticketing system is an asset but training will be provided. Applicants with other arts, entertainment or event experience are encouraged to apply.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons. Errors in handling of cash could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received

Works under direct supervision of Ticket Office Supervisor, and reports new or unusual problems to the Ticket Office Manager, Ticket Office Supervisor, and/or Ticket Captain.

Supervision Given

None.

Minimum Qualifications

High school graduation. Minimum one-year TicketMaster experience or two years’ related experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

High school graduation. One year experience working in a professional Ticket Office using a computerized ticketing system or two years of related experience. Ability to communicate effectively verbally and in writing. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner. Ability to exercise tact, discretion, and patience in dealing with patrons. Experience handling cash and credit transactions. Valid First Aid Certificate - Level 2 would be an asset. Must be able to work irregular hours and respond to on-call demands including evenings and weekends. Ability to work flexible shift times an asset.