Customer Technical Support Specialist

3 weeks ago

Richmond, Canada Saltworks Technologies Full time

Located in **Richmond, BC**, we offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We strongly value a positive attitude, hard work, smarts, and commitment to see things through.

**The role**:
We are seeking a **Customer Technical Support Specialist **with a strong acumen in technical triage and delegation, paired with a degree/diploma in Chemistry or Chemical or Integrated Engineering. This role requires 1 to 2 years of post-graduate working experience in customer technical support within the industrial machinery or systems domain.

Working at Saltworks, you will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise, setting you up for a learning-rich journey. This hands-on role will sharpen your skills in Process, Controls, Mechanical Engineering, and industrial system operations.

**Your key responsibilities will be**:

- Serving as the first point of contact for customer technical queries. This involves managing customer communication with utmost efficiency, ensuring issues are addressed promptly and customer satisfaction is maintained.
- Managing the customer query from start to finish. This involves conducting effective triage of issues, gauging their urgency, and either:

- Performing remote technical support through troubleshooting, diagnosing, and resolving the issue yourself; or
- Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.
- Creating, revising, and upholding detailed support documentation, guidelines, and procedures for customer and internal use.
- Collaborating across engineering and project management divisions to establish solutions for complex technical challenges.
- Maintaining comprehensive knowledge of our product offerings to provide authoritative support and guidance to our clients.
- Bringing forward design feedback, driving continuous improvement, and innovation within our engineering teams.

**You will be a great fit if you have**:

- A Chemistry degree or a Chemical or Integrated Engineering degree or diploma.
- 1 to 2 years of post-graduate experience with a proven track record of technical support proficiency and triage in a fast-paced industrial environment.
- Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
- Familiarity with industrial safety standards pertaining to mechanically and electrically energized systems.
- Exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.
- Excellent communication skills and the capacity to work effectively with diverse teams and customers.

**This position also requires these universal skill sets**:

- Excellent verbal and written communication skills in English.
- The ability to organize, prioritize, and maintain a high quality of work, while quickly learning new skills.
- Impeccable attention to detail and a sense of urgency in completing customers’ inquiries on time.
- The ability to work well in a team-focused environment.
- A strong commitment to delivering high quality work, while meeting deadlines.
- Positive attitude, can-do approach, and willingness to roll up your sleeves and pitch in as required.
- Hands-on troubleshooting skills (not essential, yet beneficial).

**Why join Saltworks?**

We have an outstanding team that is passionate about innovation and solving key environmental challenges facing our planet.

Join a team pioneering the future of water Some of our customers include world-leading electric vehicle makers, manufacturers, semiconductor firms, mining companies, agriculture firms, and more

We offer:

- A collaborative and rewarding work environment.
- A diverse and inclusive team that has been key to our success.
- A competitive compensation package that includes the following benefits:

- Medical
- Dental
- Vision
- RRSP matching
- Life Insurance
- AD&D coverage
- Education allowance
- A culture that supports safety, innovation, learning, and teamwork.
- Fun social activities and company events.

**How to Apply**:
If you would like to be a part of a globally recognized team, please submit your resume (cover letters are not required).
- Kindly, no recruiters._

INDS

LI-Onsite

GZxQmcGTak

  • IT Technical Support Specialist

    3 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Technical & Customer Support Specialist

    4 weeks ago

    Richmond, Canada Applied Biological Materials Inc Full time

    **Responsibilities** will include, but not limited to: - Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests - Provide experimental guidance and product support to assist customers with resolving technical issues - Generate price quotations for customized biotech services and products -...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Canada Amico Full time

    **Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support services to...

  • Technical Support Specialist

    7 days ago

    Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

    Company Overview">">Olympus Corporation of the Americas is a global medical technology company that has been pursuing a goal of contributing to society for over 100 years. Our purpose is to make people's lives healthier, safer, and more fulfilling by providing best-in-class solutions and services for early detection, diagnosis, and minimally invasive...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Canada Veridos Canada Ltd. Full time

    We make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...

  • Technical Support

    2 weeks ago

    Richmond, Canada Applied Biological Materials Inc Full time

    **Responsibilities** will include, but not limited to: - Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests - Provide experimental guidance and product support to assist customers with resolving technical issues - Generate price quotations for customized biotech services and products -...

  • Technical Support Specialist

    8 hours ago

    Richmond Hill, Ontario, Canada Dental IT Corporation Full time

    Job Description:">We are seeking a highly skilled Technical Support Specialist to join our team at Dental IT Corporation.About the Role:">This is a challenging and rewarding opportunity for individuals who possess excellent communication skills, a strong technical background, and a passion for delivering exceptional customer...

  • Sales and Technical Support Specialist

    4 days ago

    Richmond, British Columbia, Canada Overhead Door Co. of Vancouver Full time

    Overview of the Role:As a Technical Sales Specialist at Overhead Door Co. of Vancouver, you will be responsible for promoting sales to existing clients, estimating costs of installing equipment, and providing ongoing support to ensure client satisfaction.Key Responsibilities:Promote sales to existing clients through effective communication and...

  • Technical Support Specialist

    6 days ago

    Richmond Hill, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within...

  • Technical Support Specialist

    2 hours ago

    Richmond, British Columbia, Canada Sleep Country Canada Full time

    We are seeking a skilled Technical Support Specialist to join our team at Sleep Country Canada. As a key member of our IT department, you will play a vital role in ensuring the availability and reliability of our corporate information systems and networked equipment.Key Responsibilities:Coordinate with System Administrators, IT team members, project teams,...

  • Administration (Dmm) Technical Support Specialist

    1 week ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Technical Support Specialist

    2 weeks ago

    Richmond, Canada Signalchem Biotech Inc. Full time

    Responsibilities: - Resolving complaints from customers and helping troubleshoot technical challenges in collaboration with QA and QC teams. - Review product feedback from customers for quality assurance. - Provide technical input to SignalChem Biotech’s research team and support new product development. - Maintain accurate records of customer...

  • Customer Technical Support Representative

    3 weeks ago

    Richmond, Canada Shearwater Research Full time

    **Job Posting: Customer Technical Support Representative**: A Customer Technical Support Representative at Shearwater is tasked with providing top quality care and information to both end users and shops to ensure we meet our brand promise: Powerful, Simple, Reliable. Work with a dedicated customer support team, including other support agents, sales reps and...

  • Technical Purchasing Specialist

    3 weeks ago

    Richmond, Canada Innovation Networks Full time

    **Technical **Purchasing **Specialist** We are seeking an enthusiastic, career-minded professional to join our team. The ideal Technical Purchasing Specialist will be a detailed oriented, possessing the ability to work in a teamed environment scoping and creating technical quotes and proposals This position will be responsible for focusing on providing...

  • Customer Technical Support Representative

    6 days ago

    Richmond, Canada Shearwater Research Inc. Full time

    **We create powerful, simple and reliable technology for demanding divers.** We are a world leader in the design and manufacture of computers for all types of divers, offering products which are powerful, simple, and reliable. We take pride in our corporate culture of high energy excellence, with self-managed professionals who thrive in delivering results,...