Technical & Customer Support Specialist
2 weeks ago
**Responsibilities** will include, but not limited to:
- Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests
- Provide experimental guidance and product support to assist customers with resolving technical issues
- Generate price quotations for customized biotech services and products
- Collaborate with logistics team on product shipment and relevant documentation
- Follow up on customer orders, production timeline and shipment statuses
- Work with production teams and contribute ideas to improve customer satisfaction
- Analyze and suggest solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking
- Other technical and customer support and up-selling related tasks
**Qualifications**
- Past experience working in the service, retail or customer care industries is an asset
- Strong desire to provide exceptional customer support, going above and beyond to address customer core needs; at least 1 year of customer service experience in a research reagent company is preferred
- Strong analytical approach to troubleshooting, and proven ability to problem-solve independently
- Excellent verbal and written English communication skills
- Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
- Excellent time management skills, ability to multitask, and work in a fast-paced environment
- Excellent organization skills
-
Customer Technical Support Specialist
4 days ago
Richmond, Canada Saltworks Technologies Full timeLocated in **Richmond, BC**, we offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We strongly value a positive attitude, hard work, smarts, and commitment to see things through. **The role**: We are seeking a **Customer Technical Support Specialist **with a strong acumen in technical triage and...
-
Technical Support Specialist
1 week ago
Richmond Hill, Canada Inspur USA Inc. Full timeWe are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...
-
Technical Support Specialist
2 months ago
Richmond Hill, Canada Inspur USA Inc. Full timeWe are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...
-
Technical Support Specialist
3 weeks ago
Richmond, Canada CRDS TECHNOLOGY GROUP INC Full timeCRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems. - **This is an onsite role at our office in Richmond, BC....
-
Technical Support Specialist
2 months ago
Richmond Hill, Canada Inspur USA Inc. Full timeWe are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...
-
Technical Support Specialist
2 months ago
Richmond Hill, Canada TP-LINK CANADA INC. Full timeJob Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...
-
Technical Support Specialist
2 weeks ago
Richmond, Canada IKEA Full timeWhat you'll need to have - You are inspired by service-minded work, and put the end user´s and customer’s needs first - You’re adaptable and enjoy working with changing business needs and/or priorities - You’re a natural at identifying and proposing improvements to IT processes and tools - You are up to date on relevant technology standards, trends...
-
Technical & Customer Support Specialist
2 weeks ago
Richmond, Canada Applied Biological Materials Inc Full time**Responsibilities** will include, but not limited to: - Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests - Provide experimental guidance and product support to assist customers with resolving technical issues - Generate price quotations for customized biotech services and products -...
-
Technical Support Specialist
2 weeks ago
Richmond Hill, Canada Open Text Corporation Full time**Technical Support Specialist**: - Req id: 40031- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...
-
Technical & Customer Support Specialist
3 days ago
Richmond, British Columbia, Canada Applied Biological Materials Inc Full timeResponsibilities will include, but not limited to:Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests Provide experimental guidance and product support to assist customers with resolving technical issues Generate price quotations for customized biotech services and products Collaborate with...
-
Technical Support Specialist
2 months ago
Richmond Hill, Canada TP-LINK CANADA INC. Full timeJob Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...
-
Technical Support Specialist
2 weeks ago
Richmond Hill, Canada Veridos Canada Ltd. Full timeWe make identities more secure every day. Technical Support Specialist **Location**:Richmond Hill**Stellen-ID**:24000**Business Sector**:Veridos Canada Ltd.Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture...
-
Technical Support Specialist
3 days ago
Richmond Hill, Ontario, Canada Open Text Corporation Full timeTechnical Support Specialist: Req id: Richmond Hill, ON, CAOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...
-
Technical Support Specialist
6 days ago
Richmond Hill, Canada Amico Full time**Technical Support Specialist - Amico Clinical Solutions** **Richmond Hill, ON** **Position Summary**: Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services. **Job-specific Duties and Responsibilities**: - Flexibility to travel to provide technical support services to...
-
Technical Support Specialist
3 days ago
Richmond Hill, Ontario, Canada Connectability Full timeWho is Connectability? Who do we work with?Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 28+ years. While a lot has changed in that time, one thing that hasn't...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Canada Veridos GmbH Full timePress Tab to Move to Skip to Content Link We make identities more secure every day. Technical Support Specialist Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Canada Veridos GmbH Full timePress Tab to Move to Skip to Content Link We make identities more secure every day. Technical Support Specialist Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s...
-
Technical Support Specialist
4 weeks ago
Richmond Hill, Canada Veridos GmbH Full timePress Tab to Move to Skip to Content Link We make identities more secure every day. Technical Support Specialist Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s...
-
Technical Support Specialist
3 days ago
Richmond Hill, Ontario, Canada Veridos GmbH Full timePress Tab to Move to Skip to Content Link We make identities more secure every day. Technical Support Specialist Veridos handles innovative, large-scale projects every day. Whether it's transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country's first...
-
Technical Support Specialist
3 weeks ago
Richmond Hill, Canada Veridos GmbH Full timePress Tab to Move to Skip to Content Link We make identities more secure every day. Technical Support Specialist Veridos handles innovative, large-scale projects every day. Whether it’s transferring 40,000 handwritten pages to a centralized population register, establishing a nationwide IT and data capture infrastructure, or issuing a country’s...