Manager I, Cash Management

4 weeks ago

Edmonton, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The primary purpose of this role is to ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented and re-pricing opportunities are promptly identified and addressed, as well as to work closely with the Relationship Managers and Account Managers on the acquisition of new customer relationships.
- The MCM is a customer-facing role, supporting the sales process with cash management expertise

**CUSTOMER**
- Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
- Structure and package creative competitive deposit and cash management solutions to meet the customers needs
- Use internal network to continually build specialized expertise to maximize customer satisfaction
- Ensure customers are knowledgeable and know how to use their cash management products effectively
- Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business
- Responsible for documenting calling activities
- Proactively look for opportunities to meet customers evolving cash management needs.
- Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc.
- "Deliver the Bank” by recommending, introducing and referring appropriate TDBG Business Partners and Products

**SHAREHOLDER**
- Grow Contribution to Profit (CTP)
- Meet or exceed annual sales, revenue, volume & new customer objectives
- Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
- Identifying and negotiating deposit and current account activity pricing opportunities
- Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. (on client calls / shadow calls / COI calls).
- Assist Relationship/ Account Managers (RM/AM) in identifying and negotiating deposit and current account activity pricing opportunities
- Prepare and present competitive, fulsome and professional proposals in a timely fashion.
- Responsible to proactively lead account planning and relationship review activities to prioritize account re-pricing and additional cash management and deposit product cross-sell opportunities.
- Actively refer to other business partners both within Business Banking and across TD and respond quickly and effectively to reciprocal referrals.
- Understand pricing models/concepts and maintain consistency with Business Banking goals
- Champion exception pricing requests for deposit and cash management products and services
- Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
- Complete all compliance training and attestations within required timelines.
- Minimize credit and operational risks, ensure credit facilities are in place for cash management arrangements.
- Ensure all appropriate documentation is in place in advance of implementation of deposit and cash management products
- Coach team members in assessing customer requests to determine appropriate product and risk.
- Be knowledgeable of and comply with Bank and Industry Codes of Conduct
- Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
- Track and report any variance occurring in deposit volumes, service charges or deposit margins

**Job Requirements**

**EMPLOYEE / TEAM**
- Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
- Connect the alignment of colleague's contributions with the TD Shared Commitments
- Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
- Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
- Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
- Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
- Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices b

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