Manager I, Cash Management

2 weeks ago

Edmonton, Alberta, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

  • The primary purpose of this role is to ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented and repricing opportunities are promptly identified and addressed, as well as to work closely with the Relationship Managers and Account Managers on the acquisition of new customer relationships.
  • The MCM is a customerfacing role, supporting the sales process with cash management expertise

CUSTOMER

  • Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
  • Structure and package creative competitive deposit and cash management solutions to meet the customers needs
  • Use internal network to continually build specialized expertise to maximize customer satisfaction
  • Ensure customers are knowledgeable and know how to use their cash management products effectively
  • Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
  • Responsible for documenting calling activities
  • Proactively look for opportunities to meet customers evolving cash management needs.
  • Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc.
- "Deliver the Bank" by recommending, introducing and referring appropriate TDBG Business Partners and Products

SHAREHOLDER

  • Grow Contribution to Profit (CTP)
  • Meet or exceed annual sales, revenue, volume & new customer objectives
  • Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
  • Identifying and negotiating deposit and current account activity pricing opportunities
  • Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. (on client calls / shadow calls / COI calls).
  • Assist Relationship/ Account Managers (RM/AM) in identifying and negotiating deposit and current account activity pricing opportunities
  • Prepare and present competitive, fulsome and professional proposals in a timely fashion.
  • Responsible to proactively lead account planning and relationship review activities to prioritize account repricing and additional cash management and deposit product crosssell opportunities.
  • Actively refer to other business partners both within Business Banking and across TD and respond quickly and effectively to reciprocal referrals.
  • Understand pricing models/concepts and maintain consistency with Business Banking goals
  • Champion exception pricing requests for deposit and cash management products and services
  • Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
  • Complete all compliance training and attestations within required timelines.
  • Minimize credit and operational risks, ensure credit facilities are in place for cash management arrangements.
  • Ensure all appropriate documentation is in place in advance of implementation of deposit and cash management products
  • Coach team members in assessing customer requests to determine appropriate product and risk.
  • Be knowledgeable of and comply with Bank and Industry Codes of Conduct
  • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • Track and report any variance occurring in deposit volumes, service charges or deposit margins

Job Requirements

EMPLOYEE / TEAM

  • Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
  • Connect the alignment of colleague's contributions with the TD Shared Commitments
  • Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
  • Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
  • Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
  • Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
  • Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices b

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