Guest Experience Lead

2 weeks ago

Burnaby, Canada Gardenworks Full time

GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan.

At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path.

Join GARDENWORKS and play a key role in our shared mission of connecting people to our natural world through plants.

We are looking for an energetic and passionate, gardening enthusiast who is customer service focused and enjoys sharing knowledge with others

The Guest Experience Lead will assist with sourcing and curating a timely assortment of our annual & perennial plants that meets or exceeds the sales volume, manages quick inventory turns, and achieves target gross profit margins. Proactive approach to buying to always give our customers the best quality, quantity, and plant selection.

**Overview of role**:

- Building sales and supporting the GARDENWORKS Brand by providing outstanding service to our guests
- Sharing your gardening knowledge - informing guests about care & maintenance, asking questions to help solve gardening concerns
- You will be the main support for the annual plant category
- Ensuring the buying direction is on target based on analysis of sales from last year’s results & current customer trends
- Analyzing weekly and monthly sales, current inventory, and on-order with the goal of optimizing sales
- Ensure that vendor relations are optimal i.e., getting the best possible prices, quality, and service levels
- Receiving of plant material, ensuring product is priced, and is in good health
- Working with the store merchandising team creating end cap displays that inspire our guests
- We look to you to bolster a positive & fun work environment where our team can be proud of their work and are recognized for their contribution

**Is this you?**
- A strong passion for providing an outstanding & memorable guest experience
- Gardening Experience with a good understanding of annual plants
- 3+ years customer service experience, preferably in a retail setting
- Strong organization skills are self-directed, and you work effectively in a fast-paced environment
- Strength in Microsoft excel, and utilizing our POS system for sales reporting
- Exceptional time management, multi-tasking, and prioritization skills with the ability to effectively manage projects and meet deadlines
- Flexibility to work a variety of shifts including weekends, and holidays as seasonal peaks require, including store opening and closing responsibilities
- This job requires extended periods of walking and standing, as well as the ability to lift 50lbs and work in various weather conditions and environments
- You love working & collaborating within a team environment, as well as independently

**This is a full-time, 40 hour per week position with weekend availability required.**

We offer a culture that promotes a healthy, fulfilling work/life balance, benefits package for all eligible full-time employees (including medical, vision and dental), and an amazing employee discount

GARDENWORKS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Guest Experience Supervisor

    4 days ago

    Burnaby, Canada The Amazing Brentwood Full time

    The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. **ABOUT THE ROLE** The...

  • Guest Experience Ambassador

    3 weeks ago

    Burnaby, Canada The Amazing Brentwood Full time

    The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. ABOUT THE ROLE Our Guest...

  • Guest Experience Ambassador

    7 days ago

    Burnaby, Canada The Amazing Brentwood Full time

    The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. ABOUT THE ROLE Our Guest...

  • Guest Experience Ambassador

    1 week ago

    Burnaby, Canada The Amazing Brentwood Full time

    The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. ABOUT THE ROLE Our Guest...

  • Guest Experience Lead

    9 hours ago

    Burnaby, Canada Gardenworks Full time

    GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants. Plants are...

  • Head of Guest Experience and Support

    1 day ago

    Burnaby, British Columbia, Canada COMPASS GROUP CANADA Full time

    As a Director of Hospitality and Support Services, you will be responsible for driving business growth and profitability while delivering exceptional customer experiences in our Seniors Living Facilities. This includes overseeing all aspects of the operation, from staffing and client relations to customer service and resident satisfaction.In this role, you...

  • Front Desk Guest Experience

    2 days ago

    Burnaby, Canada Marriott International, Inc Full time

    **Additional Information** Full-time **Job Number** 22135009 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about...

  • (Part-time) Mcdonald's Guest Experience Leaders

    2 days ago

    Burnaby, Canada McDonald's Restaurants of Canada Full time

    We are hiring **Guest Experience Leaders** at the Still Creek location. Please attach your resume and your availability from Monday to Sunday. **Is this YOU?** - Communication the easiest, most natural skill - Enthusiasm you never run out - Shy? Never! - Friendly & Outgoing THIS IS ME! - Daily saying “I want to make a difference today” - Taking...

  • Part Time Guest Experience Expert

    7 days ago

    Burnaby, Canada Marriott International, Inc Full time

    **Additional Information** Part-Time - flexible for both day and overnight shifts **Job Number** 23086656 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Part Time Guest Experience Expert

    7 days ago

    Burnaby, Canada Marriott International Full time

    **Additional Information** Part-Time - flexible for both day and overnight shifts **Job Number** 23086656 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    1 week ago

    Burnaby, Canada Element Vancouver Metrotown Hotel Full time

    Ensure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process. Ensure required Front Office supplies are readily available for the guest. Act as the line of contact for all guest complaints or issues. Ensure all Front Office quality standards are complied with and that...

  • Guest Services Representative

    6 days ago

    Burnaby, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous, and efficient manner. WHAT WE’RE LOOKING FOR Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and...

  • Guest Services Representative

    4 days ago

    Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

    Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for a reliable, enthusiastic person with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possessing a strong...

  • Guest Service Garden Supplies

    2 days ago

    Burnaby, Canada Gardenworks Full time

    GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants. Plants are...

  • Casino Guest Services Representative

    1 week ago

    Burnaby, Canada Grand Villa Casino Full time

    **New Hire Wage = $17.22** **After Probation Wage = $17.96** **$1.00/hour Premium for Night Shift (22:00-06:00)** **Must be legally allowed to work in a casino (19+) and in Canada.** **Job Type: Casual** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun...

  • Lead Experience Designer

    4 days ago

    Burnaby, British Columbia, Canada Avature Full time

    About the RoleWe are seeking a highly skilled Senior Game Designer to join our team at EA. As a Senior Game Designer, you will be responsible for crafting engaging player experiences that meet our business objectives.Key ResponsibilitiesWork with design and product owner leadership to help form the direction for game modes, ensuring that designs follow the...

  • Lead Gaming Experience Designer

    10 hours ago

    Burnaby, British Columbia, Canada Avature Full time

    Gaming ExperienceWe are seeking a highly skilled and experienced Lead Producer to drive the development and delivery of exceptional sports gaming experiences. As a key member of our leadership team, you will be responsible for developing and executing the overall product vision and strategy, leading and motivating cross-functional teams, and collaborating...

  • Department Lead

    3 weeks ago

    Burnaby, British Columbia, Canada Gardenworks Ltd. Full time

    Department Lead - Trees & Shrubs - Burnaby-LougheedGARDENWORKS is British Columbia's largest independently owned garden centre company with 10 locations across Vancouver's lower mainland, Vancouver Island, and South Okanagan.At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path.Join...

  • Lead Server

    5 days ago

    Burnaby, Canada Hart House Restaurant Full time

    Communicating w kitchen/expo on food timing, calmly and effectively resolving issues that may arise on both BOH and guest end - Providing guests with a welcoming and inviting presence, building a rapport with guests during their dining experience - Setting the tone for your staff, creating a fun yet professional work environment - Assisting on duty manager...

  • Team Lead, Client Experience

    1 day ago

    Burnaby, Canada LVMH Full time

    **Poste** Team Lead, Client Experience **Profil** **Job ID**: 219668 **Store Name/Number**: BC-Brentwood Town Centre (1510) **Address**: 4567 Lougheed Hwy #260, Burnaby, BC V5C 3Z6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all...