Head of Guest Experience and Support
5 days ago
In this role, you will lead cross-functional teams to implement and manage programs that drive business results and enhance the overall guest experience. You will also develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
Our ideal candidate will have experience in large quantity food preparation, financial planning, and food purchasing. They will also possess creative flair for menu planning, preparation, and presentation.
Key Responsibilities
- Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility, including a state-of-the-art kitchen, resident dining rooms, a full-service high-end restaurant, and lounge.
- Manage multiple client relations and ensure resident and customer satisfaction.
- Ensure compliance with strict quality assurance, health, safety, and environmental programs.
- Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
- Hire, orientate, supervise, and delegate tasks and evaluate the performance of the food service, maintenance, and housekeeping staff.
Requirements
- Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed full-service environment.
- Experience overseeing multi-sites, housekeeping, and maintenance services is a definite asset.
- Demonstrated excellence in leading a first-class customer-centric hospitality environment.
- Great knowledge of local provincial food premises regulations and applicable health and safety legislation.
- Strong leadership skills and proven ability to supervise and secure the cooperation and engagement of managed employees.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency with MS Word, Excel, and Outlook.
- Able to work and communicate effectively with residents and guests.
- Effective team player who works collaboratively with others.
Benefits
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Aboriginal status, age, disability, or persons who may require an accommodation, to apply.
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