Guest Experience Supervisor

4 days ago


Burnaby, Canada The Amazing Brentwood Full time

The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community.

**ABOUT THE ROLE**

The Supervisor will report directly to the Guest Experience Manager and assist to oversee the day to day operations, working alongside the Guest Experience team. The Supervisor will work with the Guest Experience leadership team and property marketing team on the planning and execution of signature events and weekly programming, ensuring every member of our team represents The Amazing Brentwood at the highest caliber.
- Be passionate about delivering the highest level of hospitality, service, and experience to our guests
- Obsess over every detail of our guests’ journey from the moment they arrive to the moment they leave to ensure all our standards are being maintained
- Collaborate seamlessly with internal departments
- Possess strong communication, problem solving and conflict resolution skills
- Career and result oriented with the ability to be flexible with hours, holidays, and days off

Primary responsibilities:

- Act as an Ambassador for The Amazing Brentwood by having the most up to date knowledge on all in Centre events and programming, retailer and restaurant information, and all Centre and Concierge offerings
- Deliver the highest level of guest service to all guests, anticipate needs, and create memorable experiences by going above and beyond
- Assist with all the Guest Experience offerings such as Gift Cards, stroller and wheelchair rentals, gift wrap, wayfinding etc.
- Assist with the onboarding and training of all new team members
- Oversee the Guest Experience team to ensure daily tasks are completed
- Support the Guest Experience Manager with personnel Administrative duties
- Assist the Guest Experience Manager to complete annual performance reviews
- Seek opportunities to introduce and streamline processes and programs to serve our guests
- Contribute to projects outside of the roles typical scope if there is an opportunity to enhance the guest experience

Qualifications:

- Minimum 2 years of Guest Service experience
- Retail and hospitality experience is preferred
- Strong reference from similar job or relevant field
- Undergraduate degree an asset
- First Aid Level 1 and CPR an asset
- Second or third language an asset

Position:

- Part time with minimum 35 hours per week
- Weekday, evening and weekend availability required

**Job Type**: Part-time

Work Location: One location



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