Advisor, HR Operations

4 months ago

Toronto, Canada CPP Investments Full time

Company Description
**Make an impact at a global and dynamic investment organization**

When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney.

CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by CPP Investments’ important social purpose and unshakable principles
- A flexible/hybrid work environment combining in office collaboration and remote working
- A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments.

**Job Description**:
Reporting to the Manager, Talent Solutions & Services, the Advisor, HR Operations (Shared Services) will be accountable to assist with readiness planning for our launch of our newly defined shared services model, including supporting the creation of desktop procedures, training materials, test scripts and testing execution. Post launch, they will be responsible for supporting colleagues through our newly implemented ServiceNow case management system, complete transactional procedures, and will provide solutions to HR policy/program related queries. This is a contract position.

**Key Responsibilities**:

- Assist with drafting desktop procedures, consultation guides, checklists, and standard operating procedures in support of our newly formed shared services model
- Partner with the Manager, Talent Solutions & Services and HR Technology to prepare training materials and packages to support our new case management solution
- Execute test scripts for business and technology readiness
- Serve as a first point of contact for current and former employees’ questions on HR policies and/or processes at our go-live
- Act in an advisory role by providing end-user support for those interacting with Talent systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible
- Ensure positive and consistent experiences by striving for excellence in understanding colleague requests, streamlining service delivery and identifying next steps
- Ensure proper usage of knowledge management and case management systems to effectively respond to, document, and monitor inquiries
- Seek opportunities to improve departmental processes, customer service, and overall employee experience by identifying service or process deficiencies, and recommending solutions to the Manager, Talent Solutions & Services
- Process position, job and employee data changes in Talent systems throughout the employee lifecycle events to ensure alignment with HRIS, Payroll and Finance
- Triage cases to appropriate teams based on topic or complexity related to case submission
- Provide routine reporting where appropriate to people leaders or internal functions
- Support additional ad-hoc duties and projects as they arise

**Qualifications**:

- 3+ years of experience in an HR supoprt or advisory role
- Exceptional customer service and communication skills, both written and verbal
- Excellent problem-solving skills, and high level of attention to detail and accuracy
- Ability to work independently and as part of a team
- Excellent organizational and analytical skills
- A thorough understanding of CPP Investments’ HR programs and policies
- Proven ability to maintain sensitive and highly confidential information
- Advanced Excel skills for reporting, metrics and data validation
- Proficiency with Workday
- Ability to clearly define and articulate requirements, priorities, impacts, and solutions
- Ability to foster collaborative working relationships at all levels internally and with external partner
- Able to identify opportunities, take initiative and think through future implications
- Ability to work in a dynamic environment, under pressure and with time-sensitive deadlines
- Exemplifies our Guiding Principles of Partnership, Integrity and High Performance

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