IT Service Management Technology

2 weeks ago

New Brunswick, Canada Medavie Blue Cross Full time

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.

**Job Title**:

- IT Service Management Technology (Cherwell) Administrator**Department**:

- Information Services - Operations**Competition**:

- 86323**Internal/External**:

- Both**Employment Type**:

- Full Time Term**Location**:

- New Brunswick, Nova Scotia, PEI, Newfoundland, Ontario - Remote**Salary**:

- Competitive Salary + Benefits**Reports To**:

- Manager**Position Summary**:
Reporting to the IT Service Management Manager, the IT Service Management Technology administrator is a key role that designs and delivers our IT Service Management tool (Cherwell) for Medavie. Ensuring our Service Management tools and portals are performant and stable is key to enabling teams to deliver services to our employees and our members in an efficient fashion while maintaining process adherence.

**Key Responsibilities**:

- Manage, configure, monitor, and secure our IT Service Management Technology.
- Monitor and respond to operational IT service requests.
- Maintain relationship with customers and stakeholders.
- Gather requirements and assess new and updated feature requests.
- Design and implement and maintain platform ITSM modules such as Incident, Problem, Change, etc.
- Design and implement Self-Service portals.
- Create custom dashboards and reports.
- Create documentation and knowledge articles.
- Look for improvements and provide insight into Enterprise ITIL best practices.

**Skills**:

- Strong understanding of ITIL Framework and industry standard best practices
- Strong understanding of Software Development Lifecycle
- Experience implementing projects or systems using Agile Methodology
- Working knowledge of the environment and tools and technology used in IT Service Management such as Cherwell
- Working knowledge with Web Service integrations
- Strong communication and problem-solving skills.
- Ability to work independently in a busy technical environment.
- A high attention to detail, and strong organizational skills.
- Strong interpersonal, communication, and key judgment skills. Strong technical aptitude.

**Education**:

- University Degree or College Diploma in Computer Science or similar program
- Certifications in ITIL and Cherwell CSM Certification considered an asset

**Work Experience**:

- **Typically, 2-3 Years of experience in a relevant capacity**

**Language Skills**:

- **Written, spoken, and reading in English; spoken and reading in French an advantage.**

CBM2

**We are an Equal Opportunity Employer.**

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

**Job Segment**:Service Manager, Testing, Computer Science, Equity, Manager, Customer Service, Technology, Finance, Management

  • Maintenance Manager

    Found in: Whatjobs CA C2 - 6 days ago

    New Brunswick, Canada ML6 Search + Talent Advisory Full time

    The Opportunity: Our client, a global leader in Auto Parts manufacturing, is looking for a Maintenance Manager to join their team. In this role you will be reporting to senior leadership, you will play a vital role in ensuring the efficient operation and upkeep of their facilities. Your responsibilities will include leading a team to maintain equipment...

  • Maintenance Manager

    Found in: Appcast CA A2 P - 6 days ago

    New Brunswick, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:Our client, a global leader in Auto Parts manufacturing, is looking for a Maintenance Manager to join their team. In this role you will be reporting to senior leadership, you will play a vital role in ensuring the efficient operation and upkeep of their facilities. Your responsibilities will include leading a team to maintain equipment...

  • Maintenance Manager

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    New Brunswick, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:Our client, a global leader in Auto Parts manufacturing, is looking for a Maintenance Manager to join their team. In this role you will be reporting to senior leadership, you will play a vital role in ensuring the efficient operation and upkeep of their facilities. Your responsibilities will include leading a team to maintain equipment...

  • Maintenance Manager

    3 hours ago

    New Westminster, Canada Tribe Management inc Full time

    **Position**: Maintenance Manager (Full Time, Permanent) **Location**: New Westminster, BC **Schedule**: 40 hours/wk **About Us** Tribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops,...

  • Building Manager

    3 hours ago

    New Westminster, Canada Tribe Management inc Full time

    **Position**: Building Manager (Full Time, Permanent) **Location**: New Westminster, BC **Schedule**: 40 hours/wk **About Us** Tribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops,...

  • Enterprise Systems Analyst Technology Services

    3 days ago

    New Westminster, Canada Justice Institute of British Columbia Full time

    **Date**: February 3, 2023 **Competition**:# 23-09 **APPLICATIONS ARE INVITED** **FOR THE FOLLOWING FULL-TIME REGULAR POSITION **Position: Enterprise Systems Analyst** **Division: Technology Services** **Location: New Westminster Campus** **Reporting To: Senior Manager, Enterprise Systems **Justice Institute of British Columbia**: Justice Institute of...

  • IT (Information Technology) Development Manager

    5 days ago

    New Westminster, Canada Fair Waves Coffee Inc Full time

    Education: Master's degree - Experience: 3 years to less than 5 years **Tasks**: - Recruit, train and supervise staff - Assign, co-ordinate and review projects and programs - Plan, organize, direct, control and evaluate daily operations - Meet with clients to discuss system requirements, specifications, costs and timelines - Prepare plans for environmental...

  • Senior Network Analyst

    Found in: Whatjobs CA C2 - 1 week ago

    New Brunswick, Canada Personnel Search Ltd. Full time

    The Senior Network Analyst will have primary responsibility for the analyzing, design, plan, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, logging and predictive monitoring applications. The individual must have extensive and in-depth experience in capacity planning, the...

  • Senior Network Analyst

    Found in: Appcast CA A2 P - 2 weeks ago

    New Brunswick, Canada Personnel Search Ltd. Full time

    The Senior Network Analyst will have primary responsibility for the analyzing, design, plan, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, logging and predictive monitoring applications. The individual must have extensive and in-depth experience in capacity planning, the...

  • Senior Network Analyst

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    New Brunswick, Canada Personnel Search Ltd. Full time

    The Senior Network Analyst will have primary responsibility for the analyzing, design, plan, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, logging and predictive monitoring applications. The individual must have extensive and in-depth experience in capacity planning, the...

  • Bilingual Luxury Fashion Customer Service

    2 days ago

    Brunswick, Canada Support Services Group Full time

    Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? **At Support Services Group, 95% of leadership is hired from...

  • Leasing Agent

    3 hours ago

    New Westminster, Canada Tribe Management inc Full time

    **Position**: Leasing Agent (Full Time, Permanent) **Location**: New Westminster, BC **Start Date**: ASAP **About Us** Tribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and...

  • Enterprise Service Architect

    Found in: Jooble CA O C2 - 6 days ago

    Nouveau-Brunswick, Canada Mariner Innovations Inc. Full time

    From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and...

  • Required Business Analyst

    Found in: Jooble CA O C2 - 5 days ago

    New Westminster, BC, Canada Altis Technology Full time

    Join one of our top clients in their dynamic Business Technology Services (BTS) division as a Business Analyst (BA) for the Cyber Security & IT Resiliency (CSITR) Program. Reporting to a Program Manager, you will collaborate closely with BTS stakeholders and various departments across the enterprise to drive cyber security initiatives. This role offers an...

  • Required Business Analyst

    Found in: Jooble CA C2 - 4 days ago

    New Westminster, BC, Canada Altis Technology Full time

    Join one of our top clients in their dynamic Business Technology Services (BTS) division as a Business Analyst (BA) for the Cyber Security & IT Resiliency (CSITR) Program. Reporting to a Program Manager, you will collaborate closely with BTS stakeholders and various departments across the enterprise to drive cyber security initiatives. This role offers an...

  • Real Estate& Property Manager Admin

    6 days ago

    New Dundee, Canada Smooth Property Management Full time

    **We are looking for an organized and detail-oriented individual to fulfill our dual role of Real Estate & Property management Administrator.** **This person will support both a real estate team and property management team.** **Responsibilities**: - Maintaining properties by investigating and resolving tenant complaints, enforcing rules of occupancy,...

  • PMO Project Manager

    Found in: Jooble CA O C2 - 1 week ago

    Nouveau-Brunswick, Canada Medavie Blue Cross Full time

    What makes us a different kind of employer? As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes. Our technology team is the backbone of our...

  • Concepteur(Trice) de Logiciels Intermédiaire

    5 days ago

    New Brunswick, Canada Medavie Blue Cross Full time

    **Qu’est-ce qui nous distingue en tant qu’employeur?** En tant que partenaire national de solutions de santé, Medavie se consacre à améliorer le bien-être de la population canadienne et, dans le cadre de sa culture axée sur le numérique, mise essentiellement sur la technologie pour offrir des produits, des services et des solutions qui procurent...

  • Account Administrator

    6 days ago

    New Brunswick, Canada CCDI Consulting Inc. Full time

    **Title**: Account Administrator **Location**: Eastern Canada **Type**: Full-time **Salary**: $50,000 **Closing date**: February 15, 2023 **Vacation**: 3 weeks Position overview The Account Admin will provide administrative and clerical support to the Marketing and Sales team by assisting on a variety of activities including qualifying customers,...

  • Maintenance Manager

    Found in: beBee S CA - 2 weeks ago

    Brunswick, Canada Next Level Group Full time

    Responsibilities:Develop and implement standards and programs with the concept of maximizing the profitability of the site, while maintaining quality standards, and cost control systems.Promote and provide a safe workplace, seek improvements, support Health & Safety Program.Lead a motivated, efficient and engaged team of direct reports and provide career...