Bilingual Luxury Fashion Customer Service

3 weeks ago

Brunswick, Canada Support Services Group Full time

Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers Our company has grown over 400% in the last 12 months So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? **At Support Services Group, 95% of leadership is hired from within.**

We are looking for a motivated customer support representative for a MAJOR fashion retailer.

**What is in it for you?**

We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you to maximize earnings through goal attainment.
- Health, dental, and vision insurance
- Christmas Day Off
- Accrue Paid time Off
- PAID training, $17 per hour.
- Significant career development and advancement opportunities.

Our employees are treated with respect. We foster a positive and professional work environment and strive to provide a comfortable, safe, and healthy workplace where employees feel secure and happy.

Our team will be fully engaged to provide you with the support you need in your role as a brand ambassador and world-class customer service advocate for our clients.

What we are looking for:
Customer Service Representatives to support inbound customer service calls for globally recognized clients.

We need confident, fully engaged team players who bring an enthusiastic outlook to each day, are willing and eager to learn new skills, and share our principles of professionalism and integrity.

**POSITION RESPONSIBILITIES**:

- Handle inbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Ensure first call resolution through problem-solving and effective call handling.
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
- Adhere to all attendance and work schedule requirements.

**CANDIDATE QUALIFICATIONS**:

- ** Must speak French and English.**:

- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data entry utilizing a computer
- Excellent organizational, written, and oral communication skills.
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)

**We’re excited for you to join our team**

Pay: $17.00 per hour

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