![Rice Resource Technologies Inc.](https://media.trabajo.org/img/noimg.jpg)
Inside Customer Sales and Service Representative
1 week ago
The position will include the following accountabilities:
**Leadership**
- Build support and engagement for corporate initiatives and objectives; and - Demonstrate Rice values and commitment to Rice Vision & Mission.
**Customer Service**
- Complete the process of fulfilling customers’ quotations and orders to ensure that they receive the right product, the right price, the right quantity at a time when they require it,
Determine customer requirements, including but not limited to, price, delivery, product & technical demands.
Determine product availability and coordinate with manufacturing / purchasing to confirm ship dates to customers
Provide technical knowledge, support and recommendations to customers in order to meet or exceed their service and performance requirements
Provide support to customers when responding to their requests for returns, order tracking and other performance concerns
Provide industry, market, customer information and order status, to other sales personnel and Management, in a timely manner
Maintain complete and accurate records of all customer information and transactions
- Overall Customer Satisfaction.
**Inside Sales**
Total Revenue & Gross Margin contribution, with goals by Account, Market Segment, and Item Class Group
Maximize each interaction for revenue & gross margin, by proactively upselling and recommending additional or alternative items needed by customers;
Increase average order size, sell price, and transaction volume
Increase average quote size, win rate and transaction volume
Completing sales and marketing programs, including offering promotional items and advantage programs
Identify and qualify new business opportunities for the outside sales personnel
Increase sale and profitability by providing continual feedback to sales management on pricing performance
Perform other sales duties or projects as assigned.
**Other**
As a member of a small team, you may from time to time be asked to perform other duties as required. These may include but are not limited to: Receiving shipments, Fulfilling and shipping customer orders and inter-branch transfers
**Required Skills, Education & Competences**
Previous experience in any order desk role strongly preferred.
Superior customer management, trouble shooting and problem resolution skills.
Excellent business and sales acumen to resolve customer inquiries and issues while maximizing sales and profitability.
Function independently with a high degree of productivity, proficiency and accuracy.
Verbally communicates openly, clearly and concisely when interacting with others, working cooperatively to identify opportunities to improve performance.
Capable of communicating technical and operational knowledge about our products and services.
Reliable, dependable and trustworthy.
Manages and achieves all assigned goals and objectives.
Intermediate skills for MS Office, Microsoft Dynamics CRM, and general computer proficiency.
Effective time management and task prioritization.
Post-Secondary degree or diploma.
**Physical Demands /Working Conditions**
Travel may be required.
Valid driver’s license.
Work at a desk for extended periods of time.
Occasionally perform repetitive tasks.
Lift up to 50 lbs.
Forklift operation (operation will be trained)
**Please take a moment and complete the profile, ONLY CANDIDATES THAT COMPLETE THE ASSESSMENT WILL BE CONSIDERED.**
**please copy the link into your browser**:
**Job Types**: Full-time, Permanent
**Salary**: $44,000.00-$59,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
**Experience**:
- sales: 1 year (preferred)
Work Location: In person
-
Inside Sales
3 weeks ago
Edmonton, Canada Alliance Door Products Full time**Inside Sales & Customer Service Representative** **Alliance Door Products** of **Edmonton, AB** is currently hiring for an experienced **full-time Inside Sales & Customer Service Representative **to support the Sales team and ensuring that our Northern Alberta customers receive the highest quality of service on time, every time. Duties include but not...
-
Customer Service/inside Sales Representative
7 days ago
Edmonton, Canada Heidelberg Materials US, Inc. Full time**AutoReqId**: 19682BR **Pay Class**: Salaried Non-Exempt **Pay Rate**: $58,104.21 - $77,500.00 **Department**: Sales **Line of Business**: Cement Sales **Position Type**: Temporary **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates,...
-
Inside Sales Representative
3 weeks ago
Edmonton, Canada Quest gasket and supply inc Full time**Inside Sales Representative** QUEST is recognized as a Canadian leader in the distribution and manufacturing of industrial products for critical fluid sealing processes. The wide variety of sealing solutions provided by QUEST have been important tools for many industries including the Refining, Chemical Process, and Power Generation industries. Reporting...
-
Inside Sales
4 weeks ago
Edmonton, Canada Alliance Door Products Full time**Inside Sales & Customer Service Representative** **ABOUT ALLIANCE DOOR PRODUCTS** We are a leading manufacturer and distributor of residential, commercial doors and architectural interior and exterior doors, door systems, hardware, and millwork products in Canada and the US. A family-owned-and-operated business enterprise, we strive to be honorable in...
-
Inside Sales Representative
4 weeks ago
Edmonton, Canada Lux Windows and Glass Ltd Full time**Inside Sales Representative** (Edmonton Branch) **Company Vision**: To be the industry leader offering the highest quality products and exceptional internal and external service for windows and doors. **Intention**: To consistently provide the ultimate “Lux Experience” to every client and employee; by mindfully offering the highest level of products,...
-
Inside Sales
3 weeks ago
Edmonton, Canada E.H. Price Sales Full time**Inside Sales Representative** The Inside Sales Representative is a responsible and driven individual that can establish great relationships with their customer base. The position consists of providing technical support for quoting, preparing proposals for submission, processing orders, tracking orders and trouble shooting. Good communication skills,...
-
Inside Sales
4 weeks ago
Edmonton, Canada E.H. Price Sales Full time**Inside Sales Representative** The Inside Sales Representative is a responsible and driven individual that can establish great relationships with their customer base. The position consists of providing technical support for quoting, preparing proposals for submission, processing orders, tracking orders and trouble shooting. Good communication skills,...
-
Inside Sales Representative
1 week ago
Edmonton, Canada Jetco Heavy Duty Lighting Full time**Inside Sales Representative**: A west **Edmonton**-based industrial company is seeking an experienced Inside Sales Representative, with a strong desire to prospect new business. This role requires the ability to acquire & retain product knowledge, to establish relationships with customers, and to increase product sales. This full-time position has a...
-
Inside Sales Representative
1 week ago
Edmonton, Canada Jetco Heavy Duty Lighting Full time**Inside Sales Representative**: A west **Edmonton**-based industrial company is seeking an experienced Inside Sales Representative, with a strong desire to prospect new business. This role requires the ability to acquire & retain product knowledge, to establish relationships with customers, and to increase product sales. This full-time position has a...
-
Inside Sales Representative
3 weeks ago
Edmonton, Canada Xomox Division of Crane Canada Full timeChemPharma & Energy Flow Solutions Position Title: Inside Sales Representative Date: 6/05/2023 Reports to: Inside Sales Leader Locations: Edmonton, Alberta Canada Number of subordinates: 0 Business Unit and Position Summary: Crane ChemPharma & Energy Flow Solutions is a division within the Fluid Handling Business Segment of Crane Co, a US multi-national...
-
Inside Sales Representative
2 weeks ago
Edmonton, Canada Eaton Full time**Eaton’s Electrical sector is currently hiring an Inside Sales Representative to join our team. This position is based at our Edmonton, AB facility and offers benefits from Day 1.** **What you’ll do**: - The Inside Sales Representative will support the sales of assigned product lines to customers and channel partners in their territory....
-
Inside Sales Representative
4 weeks ago
Edmonton, Canada MaidPro Edmonton Leduc Full timeAt MaidPro Edmonton, we pride ourselves on delivering exceptional cleaning services with a personal touch. Our team is dedicated to providing top-notch customer care while maintaining strong relationships with our clients. We're currently seeking a motivated Inside Sales representative to join our team and help us continue our mission of exceeding customer...
-
Inside Sales Representative
2 weeks ago
Edmonton, Canada FET - Pro-Tech Valve Sales Full time**Summary**: **Job Duties/Responsibilities** - Processing orders, buying product for orders, modifying stock to meet customer requirements - Working with other inside/outside sales team members to ensure open lines of communication - Periodically meet with customers to build relationships - Generate reports as needed and take part in departmental meetings -...
-
Inside Sales Representative
4 weeks ago
Edmonton, Canada NextGen Automation Full time**Inside Sales Representative** We are currently looking to fill a full-time position for an Inside Sales Representative person working remotely. NextGen Automation includes a team of highly trained technical sales with strong product knowledge, technical aptitude, and a commitment to first-class customer service. The position will be prospecting, executing...
-
Inside Sales Representative
2 weeks ago
Edmonton, Canada Telsco Security Full timeTelsco has been proudly providing Security Solutions for Edmonton and Area since 1970. As Edmonton’s only local, full-service security provider, it is our goal to provide our customers with a level of quality and service that is unparalleled in the industry. We are currently looking to expand our Inside Sales Team with an energetic, friendly,...
-
Inside Sales Representative
3 weeks ago
Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full timeYardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional...
-
Inside Sales Representative
2 weeks ago
Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full timeYardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional...
-
Inside Sales Representative
5 days ago
Edmonton, Canada FET - Pro-Tech Valve Sales Full time**Summary**: **Job Duties/Responsibilities** - Processing orders, buying product for orders, modifying stock to meet customer requirements - Working with other inside/outside sales team members to ensure open lines of communication - Compile data to complete project bids - Periodically meet with customers to build relationships - Generate reports as needed...
-
Inside Sales/customer Service
2 weeks ago
Edmonton, Canada SECCAN Full timeSECCAN is a leading supplier of hardware specialty products, serving the commercial, institutional, industrial and multi-family residential construction building industry since 1970. We are committed to the same values and traditions that have served our customers for the past 50 years. We have an immediate opening for a senior inside sales representative...
-
Inside Sales Representative
4 weeks ago
Edmonton, Canada Regent Supply Full timeBASIC FUNCTION: This is a hybrid role sales and warehouse experience is required. The function of the Inside Sales/Warehouse Support is to provide direct support to the Sales team in the ongoing development of existing and prospective Regent Supply customers. Ensure that the department is able to meet its growth targets. Provide direct support for existing...