Claims Adjuster, Marine

2 weeks ago

Toronto, Canada CNA Insurance Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under technical direction, investigates and maintains marine cargo claims. Works within specific limits of authority on assignments of technical complexity and coordination. Utilizing claims policies and guidelines, reviews coverages, determines liability and compensability, secures information, arranges damage surveys and appraisals, and negotiates and settles claims.

JOB DESCRIPTION:
Essential Duties & Responsibilities
- Performs a combination of duties in accordance with departmental guidelines.
- Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
- Coordinates and performs investigations and evaluates marine cargo claims and suits through contact with insureds, claimants, business partners, surveyors and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
- Utilizes negotiation skills to develop complex settlement packages.
- Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
- Partners with attorneys, account representatives, agents, underwriters, doctors, nurse case managers and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
- Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
- Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
- May provide guidance and assistance to other claims staff and functional areas.
- Keeps current on provincial/federal regulations and issues as well as industry activity and trends.
- May perform additional duties as assigned.

Skills, Knowledge & Abilities
- Solid knowledge of marine cargo claims and insurance industry theory and practices.
- Demonstrated technical expertise and product specific knowledge.
- Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
- Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
- Strong analytical and problem solving skills enabling viable alternative solutions.
- Ability to exercise independent judgement and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
- Solid knowledge of Microsoft Office Suite as well as other business-related software.
- Ability to adapt to change and value diverse opinions and ideas.
- Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
- Ability to handle claims with a proactive long-term view of business goals and objectives.

Education & Experience
- Bachelor's degree or equivalent experience. Professional designations preferred.
- Typically a minimum three to five years marine cargo claims experience.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

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