Billing Administrator

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Job Summary**:
Ensure all administrative functions required to reconcile work orders for completion are adhered to through to the invoice stage. Ensures all data is appropriately captured in each work order prior to closure. All inputs are reviewed for accuracy, including but not limited to Customer information, Job Sites, Business Units, Tech Work Summaries, Work Order Attachments and Job costs (labour, materials, purchase orders, purchases), ensuring our Field Service Management Systems (Metrix/FX) and Financial Systems (JDE) are aligned. Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process. Works hand in hand with Operations Team (Regional Dispatchers, Technicians, Business Unit Managers etc) to appropriately escalate and resolve any anomalies and or omissions to expedite resolution and ensure the billing process is not stalled. Support Regional Dispatchers and Business Unit Managers in identification and resolution of all WIP issues and will liaise with clients as required to provide support.

Provides a high level of customer service support to internal and external customers. Ensures team members have the required information and support to perform work in the most efficient and effective manner. Ensures the work order life cycle through the billing stage is processed in an efficient manner. In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary.

**Key Responsibilities**:

- Maintain quality and efficiency of daily activities.
- Facilitate positive working relationships with internal and external clients.
- Regular multi-level communication of accomplishments and challenges and participate in achieving resolution by developing and executing appropriate action plans.
- Maintain interaction quality by ensuring customers’ needs are responded to appropriately and within targets.
- Reconcile work order data ensuring accuracy and completeness
- Complete invoices in the system and sent to the customer in the manner dictated by the customer
- Update customer portals as required
- Manage “Work In Progress” Report mitigating all aged WIP and maintaining invoicing KPI’s as directed by the business
- Update Work Order Details and Invoices to Customer Portals as required
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Prepare various reports/spreadsheets as required
- Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
- Perform quality audits to ensure all work order information is accurate and updated accordingly.
- Sensitivity to confidential matters may be required
- Act in a professional manner to reflect positively on Ainsworth.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Education and Experience**:

- Post-secondary education in related area of study or equivalent.
- 5+ years relevant experience in a related environment.
- Proficient computer skills, including knowledge of service management systems.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Proven systematic and organized approach to multi-tasking.
- Demonstrates integrity, initiative and focus.
- Ability to communicate clearly and set expectations with internal and external personnel
- Written communication is imperative and the ability to document information and instructions so others understand the course of action taken/required.
- Service and customer orientated - Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
- Knowledge of business procedures.
- Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares all relevant and useful information. Keeps people informed and up-to-date about the group process.
- Demonstrates ability to work independently to complete assigned tasks with minimum